Brownhills Scoops Silver and Gold in Industry Awards

Europe’s largest motorhome retailer has been recognised in a national industry survey.

Brownhills was announced as a Silver Dollar Winner for pre-owned motorhomes in Practical Motorhome’s Sovereign Awards 2009. Hymer UK was announced Gold in the same research

The awards are the industry’s only truly independent customer satisfaction survey of its kind, voted for by motorhome buyers. This year the awards focused on pre-owned motorhomes and their suppliers. All Practical Motorhome readers who bought a pre-owned motorhome since January 2006 were invited to take part and give feedback on their experiences.

Motorhomers awarded Brownhills a satisfaction score of 72% for all areas of ownership, reliability and quality.

Andy Craggs, Brownhills’ Sales and Marketing Director said: “We are absolutely delighted to receive the Silver Dollar Award, as it is a direct reflection of what our customers think about us. At Brownhills we strive to give our valued customers excellent service and advice on all aspects of motorhoming.

“We make every effort to ensure that our customers have a positive experience when they choose to come to Brownhills buy a motorhome. We recognise that a motorhome is a big investment and are extremely pleased that so many of our customers are satisfied with the service we provide.”

Brownhills Hymer UK subsidiary were especially pleased to have achieved Gold standard given that the Hymer brand is such an aspirational product and it's customers therefore can be expected to be more "picky"

Customers can rest assured that neither Brownhills or Hymer UK will sit back and relax because customer service is recognised as the never ending journey and we all realise there is a long way to go before we sleep.