General Terms & Conditions
We ask that you please conform to these simple conditions, for the benefit of all - especially other customers.
Be a friendly guest - if you are not happy please don't stay here.
We take bookings only via our website. If you do not have web access, we only provide a postal service - telephone or email bookings cannot be accepted.
Bookings are only taken upon your acceptance of these terms and conditions. By requesting a booking you are deemed to have accepted them. However, please note we are closed on Easter Sunday, Christmas Day and New Year' s Day so no bookings can be taken for these days or indeed for the eve of these Bank Holidays.
All bookings are subject to a maximum 2 night stay except when encompassing a Bank Holiday when the maximum booking is three nights.
In order to achieve fairness and availability for other Brownhills customers, you may only stay to a maximum of 10 visits in a year.
We reserve the right to change these terms and conditions at any time. Any such changes will take effect immediately when posted on the website. It is your responsibility to read the terms and conditions each time you request a booking and any such request shall signify you have accepted to be bound by the latest set of terms and conditions.
When you place a booking for the overnight facility, it is your responsibility to provide us with the correct information. You will be responsible for the booking regardless of any input errors.
By making a booking you warrant that you have the authority of all the persons in your party to book on their behalf and that they accept these terms and conditions.
Bookings are not transferable.
In addition to these terms and conditions there may be specific rules and regulations which apply to the site, these will, where applicable, be displayed in the reception area.
If you wish to cancel your booking you must notify us through the website as soon as possible. Wasted bookings lead to disappointment down the line. Ammendments to your booking can be made at any time and are, of course, subject to availability. Wasted bay availability i.e. if you do not remove your on-line booking at least 24 hours before the day of arrival - will be charged at £20.00 per night
Please note that new arrivals should report to security. On day of arrival, after 13:00 hrs only and should leave before noon on the day of departure - this clearly is to ensure availability for successive customers of Brownhills. Failure to do so, should it cause inconvenience to a subsequent Brownhills customer, will result in a £20.00 charge.
Your booking will issue a bay identifier which you should please prominently display on your
