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Testimonials

Below is a selection of customer feedback from customer correspondence or our Sales and Service questionnaires

Mr S from Nottingham

I would like to say a big thank you to Lee Ryalls for being so helpful throughout such a big decision, he made everything clear and helped us with decisions like insurance and maximise the offers that Brownhills had to offer which saved us money.  Thanks to Lee I hopefully will be dealing with you for a long time.  What a good first time experience.  April 2017

Mr H from Bishop Auckland

Excellent service from sales executive. Handover was outstanding. After sales staff (few minor issues) were incredibly helpful and quickly rectified. First class service from all staff we met with. April 2018

Mr S from Norwich

I run a sales business myself, and was impressed with your set up and service. April 2018

Mrs B from Leeds

Myself & my husband recently attended the Strictly event, as we are relatively new to Brownhills it was our first one & I just wanted to say a big thank you it was a brilliant weekend all the staff were absolutely lovely & had obviously worked very hard to make it so enjoyable for everyone. We met some lovely people & are already looking forward to the next one. Well done & a big congratulations to you all.  April 2017

Mr H from Great Yarmouth

Your whole team were first class, from sales to handover, from service to reception!! April 2017

Mr B from Tamworth

Really impressed with Lee Ryalls who I spoke to before visiting and purchasing at NEC show - his knowledge communication and friendly professional approach was a credit to your business. April 2017

Mr C from Peterborough

Made to feel part of the Brownhills family - staff were professional, polite and friendly in all departments - nothing seemed too much trouble, a pleasurable experience throughout. Special thanks to Jon Baker and Lee Haig for excellent communication throughout!! Also Martin in the accessory shop who helped with our purchases.  March 2017.

Mr M from Bromyard

Lee and the whole team were excellent and accommodated my wishes perfectly. They are a credit to the Brownhills organisation and Brownhills exceeded my expectations overall.  March 2017

Mr S from Ashford

I met Andy Craggs with Gary and Ed. Have previously had VERY bad experiences, but apart from a marker light not working.....now corrected.....I am delighted with our van, and the service given by this NEW Brownhills company. February 2017.

Mr F from Eastleigh

The whole process was brilliant. February 2017

Mr H from Glasgow

We enjoyed the facilities of the Brownhills Club Members during our purchase, which allowed us to arrive the day before and leave the day after our purchase. February 2017

Mr M from Nottingham

The quality of service is just great. Communication on progress is important to me and I found Brownhills to better than any company I have dealt with. February 2017

Mr and Mrs F from Eastleigh

Jon, many thanks for the fabulously prepared Tracker RB and for the incredible service you and the team gave us this week. All aspects of the transaction went very well, from your own sales perspective and the team doing pre-delivery, incoming inspection and the demonstration was faultless (if only I could remember all the settings etc.) Lunch in the Bistro on arrival was very nice and everybody we met on site were very polite and helpful, pats on the back all round!

We went straight for a 4-hour drive and a weekend away, and could not be more pleased with our dream machine, we were extremely comfortable and super relaxed. (February 2017)

Mr B from Sutton Coldfield

We found the whole team very helpful and friendly leading up to collection day, on collection they had plenty of time to explain everything. The lady in the service dept explained everything. We had a couple of queries following collection and they dealt with the queries very well. Overall excellent, friendly service by all. February 2017.

Mr P from Neston

Excellent service from all staff. Great process for buying a motorhome. Club looks like being a great bonus. Bo and Rick did great jobs. February 2017

Ms W from Kings Lynn

The whole experience was great. No pushy sales people but there to answer my questions and very friendly. The handover was excellent, everything was explained so well, I was really impressed. January 2017

Mr N from Bury St Edmonds

Much improved service than the last time we purchased a van from you. Well done Brownhills. January 2017

Mr D from Isle of Man

This experience was very difficult for both myself and my wife with no fault from Brownhills but the compassion and kindness shown to us both from Andy Pinkney, Mick Bone, Geoff and all the staff was beyond anything expected and will never be forgotten. We have been customers at Brownhills for many years both at Newark and Durham and we must say the team at Newark now are BRILLIANT and should be praised. December 2016

Mr C from Lincoln

Dear Michele, once again thank you for all the work and efforts both you and Richard have put in to this for my truck and me. I am well pleased with the unit now. December 2016

Mrs H from Lincoln

Thanks for an excellent Christmas Lunch yesterday and to your service department for repairing our electric heating while we were at lunch. December 2016

Mrs S from Grimsby

Very impressed with the whole buying process. All Brownhills staff were knowledgeable & helpful. Also impressed by after-sales follow-up communication & overnight facilities offered free of charge to Brownhills customers. December 2016

Mr G from Winchester

I have worked in the public domain all my life and I know what good customer service is. Brownhills have nailed it. The communications have been excellent (great role played by Lee Haig), all the company people friendly and helpful, the services and facilities spot on. Our compliments to Richard Burton for taking our initial email enquiry seriously enough to ready the van for our inspection - SOLD! The sales process was painless, the adds-ons relevant, the Bistro does great food and great prices with smashing staff too. Reception staff had a sense of humour and were engaging too. Shop content superb and staff super helpful too. Even the security guard was engaging, friendly and chatty. Top team from Management downwards. December 2016

Mrs W from Moelfre

All departments were fantastic, very helpful and very friendly!  Nothing was too much trouble. November 2016

Mr M from Ashford

I'm impressed by the professionalism of Brownhills and the staff I've met so far. I look forward to that continuing with the ongoing service and maintenance of our new motorhome. November 2016

Mr B from Nottingham

This is the third motorhome I have purchased from Brownhills and have been highly satisfied with everything including sales and in particular Lea Hardy for his politeness and care. November 2016

Mr & Mrs S from Goole

Absolutely outstanding service from start to finish. November 2016

Mr & Mrs B from Dunfermline

We would have no hesitation in recommending both the Auto-Trail Imala 615 and Brownhills to anyone as the best UK motorhome and the best UK supplier from our experience. September 2016

Mr B from Wakefield

Sales executive Lee Ryalls was excellent all the way through our purchase and Rick who did the hand over was excellent too. He was so patient with us as it was such a lot to take in. Our thanks to them both.  November 2016

Mr & Mrs L from Norwich

The whole experience was fantastic, Richard Burton, Tim, Ian and all the team were brilliant.  Brownhills' good old fashioned caring service is second to none, discounts, meal vouchers and the Club Membership made buying our motorhome stress and trouble free, cannot thank you all enough. October 2016

Mr V from Auckland

The office assistant Nikki Sykes was brilliant and a true asset to Brownhills. If not for Nikki I am not sure if I would have followed through with my purchase. September 2016.


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