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Below is a selection of customer feedback from customer correspondence or our Sales and Service questionnaires

Mr G from Blackpool

Communication is very important, good new or bad I want to know. From my first contact with you to date you have been in constant contact, not pushy just keeping up to date, this has been much appreciated and made for a pleasant experience. The
issues on collection were not resolved as quickly as one would have hoped but this was not Brownhills doing just the circumstances we found ourselves in, Brownhills staff offered options and went the extra mile to help out, but I opted to have a day off work and enjoy my new purchase. August 2017

Mr M from Abingdon

Particularly appreciated dealing with Ed Bruce who was calm, professional but also warm & natural. He was able to find a motorhome for us that was exactly what we wanted, and at a good price due to other circumstances. All the follow through was fine with just enough reassurance & no sense of pressure. July 2017

Mr P from Mansfield

I was really pleased with the service we received from Sarah Braithwaite, she went over and above her role to ensure the sale was processed in a professional manner and at no point did we feel pressured to buy. The whole experience
from start to finish made us feel very special and part of the Brownhills family. July 2017

Mr C from Harrogate

Excellent service throughout the whole buying procedure. Thank you to the whole team. July 2017

Mr H from Derby

Many thanks to Sarah, Nigel and the team. Excellent service. Accessory shop and Bistro are superb. Your contact throughout was faultless. July 2017

Mr P from Sheffield

I am so happy that Brownhills made buying my new motorhome so easy and stress free, very confident with staff and benefits of buying from you. July 2017

Mrs B from Warrington

Salesman David was very helpful and nothing was too much trouble for him! July 2017

Mrs S from Stratford-Upon-Avon

The purchase & handover experience was excellent. Much improved on 9 years ago when we bought our last one. June 2017

Mr & Mrs L B from Jersey

Excellent service from beginning to end, delighted. June 2017

Mr & Mrs J from Newport

Hello Michele, just a quick message to say that we arrived home safely and all is good with the van. I know we said thanks to you for looking after us on the days we were with you and this is just to add to that sentiment again as your personal after sales service to us was exceptional and your technicians/drivers/reception staff/accessories team etc need a recommendation as well. We would have no issues whatsoever in recommending yourself or Brownhills to anyone who needs to purchase a van or service etc. June 2017 

Mr R from Derby

The sales team were brilliant. Jon kept us fully informed about the delay due to the bike rack. Rick who handed the van over was brilliant, extremely knowledgeable about the Autotrail components and very informative. June 2017

Mr B from Lincoln

The whole experience was first class. Every member of staff went above and beyond to make sure we were happy. Thank you. June 2017

Mr B from York

All very smooth the hand over guy, not sure of surname but South African was extremely helpful and explained everything clearly and spent way more time with us than he would usually as we are first timers. Lee Hardy was also very helpful and couldn't have done more for us. The camper van is perfect and glad we bought from Brownhills. June 2017

Mrs H from Sutton Coldfield

Your staff are excellent, chatty, fun loving and they know their Motorhomes. June 2017

Mr K from Scunthorpe

Everyone was very helpful, friendly and knowledgeable, as usual. We choose to always use Brownhills for those reasons. May 2017

Mr R from Towcester

The Sales and handover staff were very knowledgeable & friendly. We changed the day of our handover appointment at short notice and therefore did not expect our sales contact, Bo, to be in attendance, however he did arrange for us to be well cared for and the handover was a very smooth, efficient process. Bo and your staff made the whole experience relaxing and enjoyable. May 2017

Mrs R from Rushden

Jon Baker was our sales exec. He was excellent. He was friendly, professional yet not pushy. We cannot abide pushy salesmen. He made sure we knew that we could approach him at any time if we had any questions or queries but at no time did we feel that he pushed for a sale. He got the balance completely right. If any salesman is pushy, we would not make a purchase. I would highly recommend Jon as a point of contact at Brownhills. May 2017

Mr H from Burntwood

The whole experience from initial visit to collection was extremely well handled by all members of your staff. We only called in "for a look" and weren't planning to buy. But we saw the van liked it and made the decision within about 30 minutes, with no pressure from Lea Hardy to buy but excellent service when we did. May 2017

Mrs C from Kippford

We arrived at Brownhills as arranged and from that point all we received was a friendly efficiency from each and every person we had dealings with. Gary Mangan was excellent in handling the sale assisted by Richard Burton. Vicky Seth was efficient in setting up the collection. Terry was patient and knowledgeable in the Handover. Mel in the shop bent over backwards to assist our every requirement, no matter how small. Emily and Seth in Parts didn't give up until they had found/sourced every little part we required to purchase as an extra. The Service Department 's Steve was very helpful in organising the fitting of our TV etc. Added to that, we enjoyed a lovely complimentary meal in the Bistro in nice surroundings. We had previously bought a Hymer Bestline from Brownhills in 2010. We have noted a marked improvement in all departments since then, we believe under the direction of Steve Cullen, Brownhills is now an organisation committed and focused in delivering Quality Customer Care. May 2017

Mrs N from Peterborough

I was extremely impressed with Brownhills. Ed, Terry, Lee and Vicky were excellent and I mustn't forget all the team in the background as our Motorhome looked brand new. I will recommend you 100%. We will return as club members but who knows, in a few years we may look to upgrade and after the experience we have had with Brownhills I cannot imagine looking anywhere else. May 2017

Miss W from Brigg

On every visit, we've had to Brownhills your employees have been excellent, un-pushy, friendly, helpful - this is why we returned to buy. Lee (Sales Rep) - was excellent. El (Service) - has been great helping resolve our after-sale issue. May 2017

Mr E from Bedford

All Brownhills contacts were unfailingly helpful, efficient and pleasant to deal with. May 2017

Mrs L from Wetherby

Experience was very professional and friendly. No pushy sales, so quite relaxing. Found a van we were looking for. May 2017

Mr G from Essex

I would like to say a big thank you to Brownhills on the delivery of my new Auto-Trail Apache 632. Lea Hardy our salesman was first class and kept us informed from start to finish. I would also like to thank Rick who did the handover in a very professional way. May 2017

Mr H from Spalding

We had an immensely enjoyable experience purchasing a motorhome from Brownhills. Francisco was extremely knowledgeable, both in terms of product knowledge, and also everything to do with motorhomes in general. On our test drive, he demonstrated just how maneuverable the van is by squeezing through a gap that really didn't look wide enough. On the day of handover, he was available to introduce us to the service department and finance team and made the whole process very simple. May 2017

Mr S from Louth

We could not have wished for a better service, everybody was brilliant. May 2017

Mr S from Nottingham

I would like to say a big thank you to Lee Ryalls for being so helpful throughout such a big decision, he made everything clear and helped us with decisions like insurance and maximise the offers that Brownhills had to offer which saved us money.  Thanks to Lee I hopefully will be dealing with you for a long time.  What a good first time experience.  April 2017

Mr H from Bishop Auckland

Excellent service from sales executive. Handover was outstanding. After sales staff (few minor issues) were incredibly helpful and quickly rectified. First class service from all staff we met with. April 2018

Mr S from Norwich

I run a sales business myself, and was impressed with your set up and service. April 2018

Mrs B from Leeds

Myself & my husband recently attended the Strictly event, as we are relatively new to Brownhills it was our first one & I just wanted to say a big thank you it was a brilliant weekend all the staff were absolutely lovely & had obviously worked very hard to make it so enjoyable for everyone. We met some lovely people & are already looking forward to the next one. Well done & a big congratulations to you all.  April 2017

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