Customer satisfaction is of paramount importance
At Brownhills, customer satisfaction is of paramount importance to us, and we constantly strive to improve the service we offer to our customers by listening to your feedback.
Everyone who buys a motorhome from us is asked for their feedback to ensure that everything has gone well with their purchase, that they have no outstanding issues and to check that they don't need further advice.
of our customers recommend us!
All purchasers are invited to complete a survey 7 days after handover.
93% of 638 customers who completed our motorhome purchase questionnaire in 2023 stated that they would recommend us to friends and family.
As Chief Executive, I personally read all customer satisfaction returns and discuss them with the rest of the management team.
Service customers
We'll call you within 3 days of your service to ensure you're satisfied.
Additionally, we survey our service customers to ensure that they are happy following their visit to us and that no further work or advice is required.
As Chief Executive, I personally read all customer satisfaction returns and discuss them with the rest of the management team.
We do accept, however, that things don't always go to plan and there are times where customers might wish to bring matters to our attention. In such circumstances I suggest that your first point of contact is the department that you are dealing with, as they will have the most knowledge of the circumstances of your dissatisfaction.
If however, you do not consider the matter has been adequately resolved, please contact our Customer Services Manager, Sarah Black, who will be happy to deal with the matter. Sarah will also keep me advised of any such correspondence.
Contact Details: Sarah Black, Customer Services Manager, Brownhills Motorhomes Ltd, A1/A46 Junction, Newark, Notts. NG24 2EA
Tel: 01636 704201 Email: s.black@brownhills.co.uk
If you remain dissatisfied with our proposed resolution, you may refer your complaint for informal dispute resolution to our Alternative Dispute Resolution provider NCC IDRS (National Caravan Council Informal Dispute Resolution Service)
Steve Cullen
Chief Executive
