Current Vacancies

Brownhills Motorhomes are currently seeking a Ford or Fiat trained Technician. This is an exciting opportunity to join our successful company.  We are the UK's largest Motorhome dealer and one stop destination for all Motorhome requirements.

We sell new and used motorhomes, parts and accessories, undertake motorhome services/repairs and have an onsite bistro and leisure facilities. We employ around 200 staff at our 13 acre site.

Main Responsibilities

Working on a range of commercial vehicles that have been adapted as Motorhomes; including Fiat, Ford, Peugeot, Renault, Volkswagen and Mercedes. Tasks will involve the following:

• Perform routine maintenance, health checks and repairs
• Carry out mechanical service work; both major and minor
• Replace brakes, pads, clutches, drive shafts, suspension and shocks
• Diagnose mechanical issues and provide effective solutions
• Ensure all work is completed to high standards of quality and safety.
• Maintain accurate records of repairs and services performed
• Undertake any required warranty work
• Stay updated on industry trends and new technologies

 Requirements

 An NVQ 3, City & Guilds or equivalent

• Commercial Vehicle Technician experience and ideally Fiat or Ford qualified
• Ability to work independently as well as part of a team.
• Excellent communication skills for interacting with customers and colleagues.
• A full valid driving licence is essential, driving over 3500kg would be an advantage

You will have excellent attention to detail a good team spirit that will see you working closely with everyone from the workshop controller and parts department to your fellow technicians.  You will be able to manage your time effectively and efficiently in order to meet deadlines. You will have good customer facing skills with a can do attitude. You will also be required to have face to face and telephone conversations with customers. 

Additional benefits to you

Pension

Medical Insurance

Life Insurance

Staff discount in our on-site Café and Accessory Shop

Free use of on-site swimming pool, sauna, hot tub

Uniform provided

If you would like to apply for this position then please email your CV to the HR Manager m.donoghue@brownhills.co.uk

Main Responsibilities

Main responsibilities include:

• Assisting with entering and reconciling supplier invoices and statements
• Recording and filing cash transactions
• Working with spreadsheets, sales and purchase ledger journals
• Credit control
• Answering telephone calls

Additional duties You will also be expected to carry out additional duties which are related to services provided by Brownhills Motorhomes, particularly during busy periods. Requirements The successful candidate will have existing accounts experience or studying AAT, be able to maintain a high standard of workmanship, be proactive towards their work. You must show good communication skills, be confident yet polite. You will have excellent IT skills and demonstrate an understanding of using specific programs. The ability to prioritise your work and be able to work unsupervised is a must and you will be required to work in a sometimes noisy and busy environment. As part of a large team the position is fast paced and one which would require working autonomously at times.

Hours of Work

Monday to Wednesday 8.30 am to 5.00 pm.

How to Apply

If you know anyone that may be interested in this temporary role please send application and CV, detailing relevant experience, to Mark Donoghue – m.donoghue@brownhills.co.uk

This role requires a strong customer service professional with excellent communication skills and a thorough understanding of the Consumer Rights Act 2015. You'll be responsible for resolving customer disputes, managing potential rejection-of-goods and legal claim cases, coordinating with internal departments and external partners, and ensuring customers receive regular updates throughout the repair process.

Key Responsibilities

 Lead and manage escalated customer complaints through to resolution.

• Act as the primary escalation point for complex customer issues.
• Investigate complaints and gather evidence.
• Draft professional and legally compliant responses to complaints and pre-action correspondence.
• Apply effective conflict resolution and de-escalation techniques.
• Ensure compliance with the Consumer Rights Act 2015 and related legislation.
• Liaise with legal representatives, manufacturers, warranty providers, and repair partners.
• Maintain clear, empathetic, and proactive customer communication.
• Work closely with operational teams to improve repair times and customer satisfaction.
• Analyse complaint trends and implement service improvements.

 Skills & Experience

Proven experience in a Customer Service Manager, Complaints Manager, Customer Relations Manager, or similar role.

• Strong background in handling complex complaints and customer escalations.
• Experience drafting formal complaint responses and dealing with legal or pre-litigation correspondence.
• Excellent knowledge of the Consumer Rights Act 2015.
• Outstanding written and verbal communication skills.
• Strong negotiation, investigation, and conflict-resolution abilities.
• Organised, detail-oriented, and able to manage multiple priorities.

 Personal Qualities

 Customer-focused, empathetic, and professional.

• Calm and resilient under pressure.
• Solution-oriented with excellent relationship-building skills.
• Committed to balancing customer satisfaction with commercial objectives.

Salary

Salary is £41k plus bonus

How to Apply

Please send your application and CV, detailing your relevant experience, to Mark Donoghue – m.donoghue@brownhills.co.uk – by Wednesday 2^nd September.

Brownhills Motorhomes are currently seeking a Motorhome Habitation Technicians to work in our workshop. This is an exciting opportunity to join our successful company.

We are the UK's largest Motorhome dealer and one stop destination for all Motorhome requirements. We sell new and used motorhomes, parts and accessories, undertake motorhome services/repairs and have an onsite bistro and leisure facilities. We employ around 200 staff at our 12.5 acre site.

Role & Responsibilities

• Core Tasks: Perform full habitation checks, maintain and service vehicles, diagnose technical faults, and complete aftersales warranty work.
• Customer Care: Fit customer-requested extras and provide polite, professional, and friendly communication.

Requirements

Candidates require good hand tool skills, strong attention to detail, and a minimum of two of the following qualifications:

• LPG gas qualification (ACOPS)
• 12V & 240V experience including fault finding
• City & Guilds engineers qualification
• CITO LV/ELV Systems, Equipment & Circuits
• CITO Electrical Inspection Test

 Hours & Location

• Shift Pattern: 4 days on, 4 days off (06:00 – 18:00)
• Location: Brownhills Motorhomes, A1 Newark Bypass, Newark, Nottinghamshire

 Salary & Benefits

£33,000 per annum + monthly efficiency bonus

Benefits: Pension, life insurance, and medical cover

On-site Perks: Free access to a swimming pool, sauna, and hot tub, plus staff discounts at the on-site bistro and accessory shop, unifrom provided, free parking.

If you would like to apply for this position please submit applications to the HR Manager m.donoghue@brownhills.co.uk