Testimonials

It is always a good experience dealing with Brownhills, everyone is very friendly and helpful. A special thanks to Jon Baker for his advice from the start with our first purchase and also Mark Foster for his help through the recent purchase. A great team all round. September 2019

We were most impressed with the sales executives we had dealings with, Nick and Ian who were both helpful, friendly and courteous. Any concerns we had were promptly dealt with by Nick and Alec, the person in charge in the workshop. We left feeling valued and confident in our purchase. We would like to thank all of the staff with whom we had contact on our visit. September 2019

Overall I have been blown away with the service from Brownhills. We first met Nick back in November 2018 when we started looking for a Motorhome, he wasn't pushy and said that he wouldn't ring us but would leave it up to us to contact him. It may have taken us almost 8 months to come back but he remembered us and has been excellent in helping us with the choice, explaining the deal, taking me for a test drive and answering all my little questions, like how long are the sofas!! I was very impressed with the preparation team, they kept me up to date each week with where my motorhome was at. Everyone on site is friendly and helpful, from the ladies in the cafe, to the cleaners to the security staff. A thank you to Mick who dealt with my 2nd viewing and questions on a very hot day, again he wasn't pushy and showed me around all the club facilities before completing my deposit payment. I can honestly say I have never experienced service before anywhere like I have at Brownhills, you should be proud of what you have created. August 2019

Sarah Braithwaite was so helpful, kind, professional and knowledgeable and kept us informed throughout. She was fab to buy from. August 2019

The Staff were well informed, polite and above all not pushy, enabling us to make an impartial decision on exactly the type of Motorhome that was right for us. It was also reassuring to know the network of support is there should there be any issues. July 2019

The whole Brownhills team are brilliant, we had a few questions when we got home and they were answered promptly. We enjoyed our night's stay in a friendly atmosphere. July 2019 

All the staff I dealt with were pleasant, helpful and knowledgeable, and facilities on site excellent. July 2019

Excellent customer service from all involved. July 19

Everything about the buying experience was excellent and I have already recommended you to friends that are considering a purchase. July 2019

As first time buyers of a motorhome the service we received throughout the process was excellent. However special mention must be made of David Groves who's advice was invaluable when we were choosing our purchase. He gave us the confidence to make the purchase of our Evolution 155 and was available to speak to you on the phone for any questions we had. We had visited other local dealers and David's approachability and openness certainly swung it for Brownhills. July 2019

This is the second time we have worked with Mark Foster to purchase a vehicle from you. He has been very helpful and very approachable. He couldn’t do enough to help us. July 2019

All staff we came in contact with were extremely helpful, excelled in customer service, especially when we had an initial mechanical problem which was dealt with immediately. June 2019

Mike Warrington was excellent as your representative and was very professional in his dealing with our needs. June 2019

We found the whole experience of purchasing a new motorhome excellent. Sarah Braithwaite was friendly and very helpful as was Rick from the handover team. We have mentioned two named members of your staff but all staff that we came into contact with were excellent. We would have no hesitation in recommending Brownhills. May 2019

You surpassed all our expectations! May 2019

Nick Abrahams was brilliant throughout. He made me feel welcome, kept me informed, Excellent customer service. May 2019

Excellent assistance from Shaun Jones when requiring technical help. May 2019

The whole experience from my initial "scouting" visit through to collection and beyond is a credit to your company. Please keep up the good work. Nothing seems to be too much trouble no matter who I talk to. A big thank you to all members of staff that I dealt from Dave G to the people in the accessory shop. May 2019

Great service from all, good communication post purchase as well. May 2019

I found the purchasing experience A1+ was pleased with all aspects from viewing to collection, salesman Mike Warrington was most helpful. May 2019

All of the staff we encountered at Brownhills in the various sections and departments have been very good and are a credit to your organisation. Mark Foster has been extremely helpful, patient and attentive throughout. April 2019

Absolutely first class service and treatment from start to finish. April 2019

I can’t thank our sales representative, Sarah Braithwaite, enough for her help and kind advise in helping us choose such a fantastic motorhome. She never pressurised or hurried us, taking time to ensure we were happy with our choice. Yet again Sarah made our purchase a pleasure and was friendly and yet still professional in handling our purchase. April 2019

We are very happy with our new motorhome, and all of the staff we dealt with from enquiring to collecting provided an excellent level of service, and from the point of enquiring we went away for a couple of days to think about the decision to either go ahead or decline with no sales pressure techniques which goes a long way with us. Thank you...we aim to keep our motorhome for many years but would not hesitate to deal with your company again. April 2019

Just to say that I was absolutely blown away by the professionalism of the staff and the friendliness of everyone at Brownhills and would like to add a special thank you to Michael Warrington (sales) for a fantastic experience, great accommodation on campsite & great food in the cafe.  Also a quick thank you to the staff in the accessory shop for their great knowledge and understanding. March 2019

Excellent service from everybody that was involved with our purchase, well done to all. March 2019

Our motorhome was delayed in the process of coming from manufacturer to yourselves. This situation was complicated by the fact that the delay happened at the same time as the NEC show week with key personnel not as readily available. However, I was kept well informedby Lee from the handover team and Jon from sales. Although it seemed unlikely that the van would be ready by the end of February, Jon and Lee and all the people involved in getting the van ready performed a minor miracle and got the van ready for handover on the 28th of February, giving us just enough time to get it ready for our foreign holidays.  I have to compliment everybody (receptionists, technicians, sales staff, handover team, security officers and bistro staff) for their friendly and helpful support during the handover process. March 2019

Very pleased with Brownhills overall a vast improvement from our 2 previous experiences. Both Gary Taylor and Terry Tyler were brilliant.  Excellent handover, Terry is very knowledgeable and gives good customer service. January 2019

All the staff that I dealt with were very professional in their approach. That's Jon, Graham, Craig, Alex and Emma in the Accessory Shop. January 2019

We appreciate the facilities offered at Brownhills especially for people travelling a distance, overall a very good experience. January 2019