Testimonials

The whole experience from the first phone call to the hand over was without doubt the best that my wife and I have ever had in all our years of motorhoming. January 2020

Megan was outstanding! Apparently I was her first handover and the South African handover gentleman Graham was so thorough. In the 10 new motorhomes I have bought he explained more and better than all the others put together. January 2020

Highly recommend Brownhills. Best service by far. Looked after from start to finish. January 2020

The sales rep Neil and the person who did our handover Rick are a credit to your company. It was the best handover we have had (now on our 3rd motorhome the previous 2 bought elsewhere). The whole process from enquiring to driving away our new motorhome was seamless and professionally executed. January 2020

I had visited Brownhills on several occasions before buying and the whole staff, from showroom, accessory shop & restaurant were extremely helpful & friendly. On the day of collecting the vehicle the sales representative (Sarah Braithwaite) & Steve Smith who did the handover & demonstrations were excellent. We had visited numerous dealerships but the whole package offered by Brownhills was "head & shoulders" above any of those. As novice owners we valued the insight given by both. January 2020

Communication throughout has been excellent. On collection everyone we met was professional and friendly. Particular mention for Mick and Lee who visited us the morning after our overnight stay and took our list of snags to be corrected that morning. Every small issue we raised was sorted without any fuss. We also
appreciated the on site cafe (and meal voucher) and facilities which we used whilst waiting! November 2019

An absolutely first class operation, you have an excellent team who seem to work as a family, well done! November 2019

The handover was extremely comprehensive however we were glad we had previously had a caravan as a number of things were similar. Being able to stay overnight was a big bonus as this provides an opportunity to work out how much you have taken in at the hand over.Being visited by a staff member the following morning was extremely useful and any queries we had were responded to promptly. We were also helped out in the car park by a salesman with a quick answer to a problem. Thank you Brownhills well done. Hope after sales continues in this vein. November 2019

Nick Abraham was excellent in helping us choose our first motorhome. From first meeting to collecting our motorhome he kept us informed and up to date. Also both Nick and the handover team were excellent in explaining everything and helping us with our queries . Great idea to stay overnight and great follow up the next morning from both Nick and the team. November 2019

All staff were very helpful and went out if their way to ensure that we were satisfied with all aspects of our purchase. November 2019.

Amazing customer service from the whole Brownhills team. Would highly recommend to all. November 2019.

Handover was exceptional, so detailed and a very knowledgeable guy (Rick). David Groves was excellent, never pushy but always patient while I learned what I needed to learn to make my decision. November 2019

Sales executive Nick Abraham, from the start was a great help with our choice.  Nice touch being picked up from the station, many thanks to him. November 2019

We found the whole process of visiting and purchasing our motorhome very pleasurable and professional. November 2019

Overall customer service was excellent and all issues, however small, were sorted out quickly and efficiently by all concerned. November 2019

We have been extremely pleased with the whole purchasing experience, everyone involved has been helpful, friendly and approachable throughout, nothing seems to be too much trouble. This includes everyone from sales, handover, technicians, café staff and accessories staff. Thank you all for making us feel welcome and our custom valued. November 2019

Our dealings with Nick were excellent, nothing was too much trouble, no pressure was put on us, he stayed with us well after your normal closing time. As my husband has severe allergy problems Nick went out of his way to ensure all our requirements were met. Overall we regarded him as a friend and an excellent member of your staff. September 2019

Our first contact with Brownhills was a telephone conversation with your sales executive David Groves. From that point David was our point of contact and at all times during the transaction we were dealt with in a very professional and attentive manner. Being new to Motorhomes we no doubt asked many more questions than the norm, but David patiently responded with informative responses to all questions and guided us through each stage of the process. As a result of the support from David and the professionalism of all the Brownhills staff we had contact with, the whole transaction was straightforward and stress free. We would have no hesitation in recommending Brownhills and in particular David Groves to our friends. October 201

Sarah our Sales Exec was really helpful and made the whole experience of buying a real pleasure. Must also mention Terry was very good at the handover, in fact all the members we met in sales, the shop and restaurant were lovely. September 2019

It is always a good experience dealing with Brownhills, everyone is very friendly and helpful. A special thanks to Jon Baker for his advice from the start with our first purchase and also Mark Foster for his help through the recent purchase. A great team all round. September 2019

We were most impressed with the sales executives we had dealings with, Nick and Ian who were both helpful, friendly and courteous. Any concerns we had were promptly dealt with by Nick and Alec, the person in charge in the workshop. We left feeling valued and confident in our purchase. We would like to thank all of the staff with whom we had contact on our visit. September 2019

Overall I have been blown away with the service from Brownhills. We first met Nick back in November 2018 when we started looking for a Motorhome, he wasn't pushy and said that he wouldn't ring us but would leave it up to us to contact him. It may have taken us almost 8 months to come back but he remembered us and has been excellent in helping us with the choice, explaining the deal, taking me for a test drive and answering all my little questions, like how long are the sofas!! I was very impressed with the preparation team, they kept me up to date each week with where my motorhome was at. Everyone on site is friendly and helpful, from the ladies in the cafe, to the cleaners to the security staff. A thank you to Mick who dealt with my 2nd viewing and questions on a very hot day, again he wasn't pushy and showed me around all the club facilities before completing my deposit payment. I can honestly say I have never experienced service before anywhere like I have at Brownhills, you should be proud of what you have created. August 2019

Sarah Braithwaite was so helpful, kind, professional and knowledgeable and kept us informed throughout. She was fab to buy from. August 2019

The Staff were well informed, polite and above all not pushy, enabling us to make an impartial decision on exactly the type of Motorhome that was right for us. It was also reassuring to know the network of support is there should there be any issues. July 2019

The whole Brownhills team are brilliant, we had a few questions when we got home and they were answered promptly. We enjoyed our night's stay in a friendly atmosphere. July 2019 

All the staff I dealt with were pleasant, helpful and knowledgeable, and facilities on site excellent. July 2019

Excellent customer service from all involved. July 19

Everything about the buying experience was excellent and I have already recommended you to friends that are considering a purchase. July 2019

As first time buyers of a motorhome the service we received throughout the process was excellent. However special mention must be made of David Groves who's advice was invaluable when we were choosing our purchase. He gave us the confidence to make the purchase of our Evolution 155 and was available to speak to you on the phone for any questions we had. We had visited other local dealers and David's approachability and openness certainly swung it for Brownhills. July 2019

This is the second time we have worked with Mark Foster to purchase a vehicle from you. He has been very helpful and very approachable. He couldn’t do enough to help us. July 2019