Testimonials

Below is a selection of customer feedback from customer correspondence or our Sales and Service questionnaires

1 Next

Mrs N Kelleher, Surrey

From the time I made the first phone call, Brownhills have been brilliant. Jonathan was our sales guy, he wasn't at all pushy, gave us good advice on options for consideration and left us alone to make those decisions. Nothing was too much trouble and we were well looked after. When we went to collect, Clive did our handover. He was very thorough and informative and put up with various interruptions from our side, all with a smile. We got a goodie bag with essential supplies for first night, tea, coffee, wine etc, along with some roses as it was Valentines day, a lovely touch. Wouldn't hesitate to recommend Brownhills, they're club facilities are very useful for if you're travelling from a distance to collect and it's very dog friendly, apart from the cafe area but you can get takeaway 🙂

Mrs J Heap, Sheffield

Excellent follow-up support

Had need to contact Brownhills regarding a leak in our water system on Swift Select 144. Was called back by Shaun in service department. We had bought the van 3 years ago and have been very happy but noticed it was leaking the other day when we were servicing the water system. Shaun called me this morning and talked us through where the source of the problem might be located and we pinpointed it down to the toilet cassette pipework. He was so helpful and kind and patient. If you have employee of the month awards or something, please could he be nominated. Definitely impressed with the service received.

Kevan, Sheffield

Great customer service!!

I have just purchased an Elddis Autoquest CV20. From our first viewing to collection each member of The Brownhills team that we encountered from Jonathan the sales executive to Clive who did the handover were very efficient, professional, helpful and friendly. Each step of the purchase, handover etc took place without any hitches or delays. Great communication and customer service. Thankyou

Mrs H Savage

After sales care from Sean jones us fix…

Sean jones at brown hills helped us fix an error on our trauma over the phone. We bought our van several years ago so we did not expect much help. Sean, however was kind, patient and friendly and helped us fix the problem. Thank you so much sean

Phil H

5 star service from Ellie

Brought my Auto-Trail Apache in today for a recall matter. It was booked in through Ellie in service and she was the one who greeted us when we arrived. It has got to be said that she is the right lady for the job…wonderfully polite, chatty, smiley and even recommended local restaurants nearby. Thank you Ellie you are an asset to Brownhills.

Mr Andy Chappell, Chesterfield

New to us motorhome.

Jonathan in sales and Leigh in the handover department were both very knowledgeable and helpful. We were also given a post handover document which came in very useful. We've been caravanners for years but this is our first motorhome so needed a good handover.

Mrs S M Partridge, Crowborough

A genuinely outstanding company

We found the buying experience at Brownhills to be excellent. From the start when we spent a day there looking at dozens of different motor homes, to the end when we finally made the decision which one to purchase, Mike Warrington was endlessly patient, helpful and knowledgeable. We were not pressured into making a too hasty decision. Everything was explained thoroughly and all communication has been outstanding. This new van is our 5th and no previous dealer has ever followed up once we drove away. We feel confident that we can contact them at any time if we have questions or issues. The whole team, from reception upwards, that were involved were outstanding. Although we live 4 hours away we won’t hesitate to return for servicing, not least because of the ‘Club’ - what a brilliant innovation!

SteveP

Very competent and professional

Very competent and professional experience, special thanks to Liam who went above and beyond, couldn't ask for anymore. The overnight facility is an excellent idea certainly gave us the chance to familiarise ourselves with the motorhome.

Mr S Wells

1st Motorhome

Purchased our first motorhome here. Had been looking for a while. Saw the make and model of a second hand Motorhome we liked.Joe the salesman showed us around and told us all about it. Everyone from our first visit to us picking it up were very helpful and friendly. Would definitely recommend Brownhills.

Mrs L Loftus

Brilliant service yet again

Brilliant service yet again, on our 3rd motorhome from here in 10 years, won't buy from anywhere else, staff, customer service excellent 👍

H Farr

A positive experience

We were back for a two-day service on the third motorhome we have bought from Brownhills. As always, we enjoyed the facilities available for Overnight Stays, and couldn't have had a warmer welcome in the café for breakfast. Emma on the Services desk was really helpful, made sure everything ran smoothly and made us smile. The work was completed efficiently and we were given a full report. We have to travel a distance to have our Motorhome serviced by Brownhills, but the experience is made as positive as possible by the cheery and professional staff.

Ms M Hillstead Gillingham

We had to wait about 14 months for our Adria Matrix Supreme 670SL after buying it due to production levels and then had many warranty issues in the year that followed. We had excellent initial sales service from Bo Wojak and he continues to be supportive and friendly whenever we are at Brownhills. However the service supervisor Emma Foad has been our shining star and given us exemplary service from the very first interaction with her. She has been so calming and understanding throughout the whole frustrating wait for missing parts coming from Adria, and then a faulty engine light issue due to a poor under bonnet design from Fiat, which deters us from using the Motorhome for about 7 months! Emma has had to deal with a lot of very unhappy and at times irate conversations with us and continued to reassure us that the problems would be fixed. Well we have just returned from a 2 day workshop stay at Brownhills and along with Fraser and Andy in the workshop, who were also both so calm and took time to come and run through all the work they had done in the habitation checks and under bonnet work; we can happily say we drove 3 hours back to Kent with confidence that all our issues had been resolved. Thank you once again Emma for everything you organised and got done. This has certainly allowed us to now plan to use the Motorhome more in the future with restored confidence. We understand that things go wrong etc and from chats with other Brownhills customers we know we are not alone, but it is frustrating when you have to keep returning to Brownhills and cannot always get an accurate resolution to problems. This last 2 day stay we actually hired a car locally so we could get off site but know that many customers (us included in the past) are sometimes stuck on site or can walk 20 mins to Newark. How about a shuttle bus that runs to Newark every couple of hours? This would reduce the amount of customers sitting about all discussing their experiences whether good or bad and getting frustrated at the wait for work to be done. So after a shaky and frustrating start….we can hopefully now look forward to years of happy motorhoming travels.

Mr and Mrs Midgley

Winter Holiday

In Spain on our winter 3 month trip. 1st time out in our Adria but we found a leak on the push connect in the shower. We not long left a Motorhome dealers where we stayed do a quick call to them & they looked us in. We contacted & dealt with Alison Smith so was lovely so understanding and very helpful. We kept Alison updated all the way through the repair. Sent copy of receipt for work completed along with translation copy to English. Alison could mot do enough for us. So far our experience with Brownhills has been excellent and 2nd to non to all we have spoken & dealt with. Thank you Alison you wonderful lady for being so helpful. Look forward to visiting in September on route down to France. Kind Regards L&K Midgley.

Ms M Scholfield from Biggleswade

Excellent company, friendly and professional staff

We collected our new motorhome today and from start to finish the service and hospitality we received at Brownhills was second to none. The selection of motorhomes at Brownhills is amazing with something for everyone. From the day of purchase the prep team kept in touch with us and fully informed us on the preparation of our new home on wheels. Jonathan was our sales guy and he treated us like family. Nothing was too much for him and he even provided lunch and lots a treats for our Stanley 🐕. Terry showed us how everything worked and was very patient answering all our questions. A couple of little snags and Terry got these resolved immediately whilst we waited. The whole team from entering the building to exiting were amazing, friendly and professional we cannot recommend Brownhills enough

Mr J Ven

What a pleasure it has been

What a pleasure it has been, buying my campervan from Brownhills. The salesman (Jonathan) provided the best service possible, explaining what options were available to me due to me having a part exchange vehicle. He sorted all the paperwork with smoothness and explained how the transaction would be handled and one can feel his experience. At the time of handover, I was presented to the Handover Team and Leigh, who went above and beyond. With his calm manner, easy delivery and attention to detail, he adjusted his delivery according to my own knowledge and skill set. I drove home full of confidence that I was fortunate with who I dealt with (although from the reception staff to the Accessory Shop, I feel all the staff are proud to work there). And now I am being handled by Steve in Post Handover and once again, his warmth and delivery of information is top notch. Keep it up Brownhills!

Mr P from Dinas

Maxine Elliot the sales rep was excellent from start to finish with my wife and myself and especially as we were late arriving due to problems with trains to Newark caused by flooding issues. Please ensure you pass on our sincere thanks to her, she is a massive asset to your company. Very friendly, very passionate and extremely helpful. January 2024

Mr E from Coventry

Just to emphasis what a profesional and pleasant process this was, mainly due to Bo, the prep and handover team, and not forgetting the catering staff and the superb xmas lunch. December 2023

Mrs Z from Woodbridge

Thank you very much for the service experience we got from all the Brownhills staff we met. It has been a real delight to buy our Motorhome from you. We felt always warmly welcomed and looked after and very well informed about products by everyone in all the stages of our purchase. December 2023

Mr O from Kinross

Fantastic process from start to finish, cannot fault any of the team, a big thank you to Nick (sales exec) Pippa (prep team), Lee (handover) and Steve for after sales they made the whole fantastic. We drove 6 hours from Scotland and it was well worth it, would never buy from any other dealer, even Carole on reception was very helpful and very pleasant. Thank you to everyone. December 2023

Mr W from Boston

The purchasing experience of our used motorhome was exceptional from start to finish. We are reasonably local to Brownhills which was/is a plus for us. The peace of mind with the offer of a 3 year warranty, and other benefits was important to us and although we probably could have purchased slightly cheaper from an alternative dealer the professionalism and customer service, plus the additional benefits of Brownhills and their team, is well worth any variance in price. December 2023

Mrs P from Dewsbury

Our sales advisor Peter Jackson was really good on every level he is a very good and knowledgeable sales advisor. December 2023

Mr C from Leicester

The whole experience of purchasing via Brownhills is excellent. December 2023

Mr E from Ilkeston

The whole purchasing experience was excellent, every department excelled, a special mention to Nick Abraham who is always brilliant and goes the extra mile making the customer feel valued, Russ for genuine care and customer service, Steve Smith for sorting those inevitable teething problems immediately and Samantha Moxon for her quick response to our last minute Alarm order amendment. December 2023

Mr B from Oakthorpe

Sarah was fantastic always made herself available to help us. Very professional in her dealings with us.

Mr M from Bradford

Steve Smith went above and beyond to ensure an issue identified was fixed the day after purchase and provided updates during the day. Supported by Rob from the workshop. Great service and credit to Brownhills. November 2023

Dr D from Haverfordwest

Extremely helpful and professional staff. November 2023

Mr S from Durham

Everything was spot on. What a great team! November 2023

Mr B from Harlow

Throughout our 2 year wait (Fiat chassis issue not Brownhills) we were kept informed regularly and, despite the time, we are very satisfied with how we have been treated. November 2023

Mr C from Lochgilphead

Every member of staff were superb from the day of purchase to the handover day and from then onwards. November 2023

Mr P from Cwmbran

I would like to say thank you to Sarah, Maxine, Alex, Craig, Pippa, Rick and Steve for all their help. November 2023