Testimonials

Steve Smith went above and beyond to ensure an issue identified was fixed the day after purchase and provided updates during the day. Supported by Rob from the workshop. Great service and credit to Brownhills. November 2023

Extremely helpful and professional staff. November 2023

Everything was spot on. What a great team! November 2023

Throughout our 2 year wait (Fiat chassis issue not Brownhills) we were kept informed regularly and, despite the time, we are very satisfied with how we have been treated. November 2023

Every member of staff were superb from the day of purchase to the handover day and from then onwards. November 2023

I would like to say thank you to Sarah, Maxine, Alex, Craig, Pippa, Rick and Steve for all their help. November 2023

The team as a whole were excellent, professional, friendly and helpful. Nothing was too much trouble and no question was considered trivial or stupid, or left unanswered. November 2023

We stayed overnight when picking up vehicle at 17.30 the gas regulator packed up, workshop came out and took Motorhome straight to repair bay, two members of your staff stayed late to replace and check that everything worked after replacement, outstanding customer service. November 2023

We met Mike Warrington at the time of sign up for purchase at the NEC Feb 2022. We were very happy albeit a protracted wait (outside of your control) with Mikes communication throughout the process. It was comforting to have the continuity with Mike. The handover process was with Lee, he gave us plenty of time to go through everything...both very nice chaps. Sam in the prep team also provided a very satisfactory handover experience. We felt it was all very well organised and professional and we are very happy now that we have our new van. November 2023

Andy Cantrell is a credit to your company, his knowledge and expertise were obvious. He wasn’t a pushy salesman and I cannot recommend him highly enough. October 2023

All the staff have gone the extra mile to make the whole experience of purchasing my motorhome a special day, Sarah was great nothing was to much trouble. September 2023

Andy Cantrell was extremely helpful - we could not fault him in any way. Everything that was agreed e.g. returning calls responding to queries was excellent by both Andy and the 2 finance colleagues, in fact every member of staff we came across was very pleasant and helpful. August 2023

From our recent experience we can only say that the whole purchasing process from start to finish was first class!!! and absolutely second to none. We would definitely use again and recommend Brownhills to others. August 2023

We were most impressed with the whole experience from the very beginning. All of the team have been wonderful. Jonathan was very knowledgeable and helpful throughout the whole process. We were really impressed with the handover -very professionally done. Were’t able to stay over on the day of handover due to our circumstances but we didn’t feel rushed- it was really well done. It was nice to be able to visit the cafe and shop too. It was really good to have a call from from Jonathan and Steve in handovers to see how things were. We didn’t get that from our previous motorhome supplier. That's a real positive to us as it really makes you feel that there is someone there if we have any issues with the motorhome. Very reassuring. We are also very pleased with our motorhome. We were made very welcome at the motorhome show in Birmingham by Jonathan and the team. We had already made our purchase but we were well looked after and encouraged to revisit in the future. Our experience of customer service with yourselves has been excellent from everyone - helpful and friendly on the phone,at the cafe and all of the sales team. August 2023

I was very happy with the experience of buying my first motor home from Brownhills! July 2023 

All team members we have dealt with have been excellent. July 2023

Exemplary service from all involved. July 2023

Jonathan Cauldwell was outstanding, his communication, dedication, honesty and care of what was for us an important and expensive purchase gave us the confidence in Brownhills. We also had a technical issue on collection of the motorhome that Brownhills via Jonathan, Jon Baker and Simon one of the workshop manager sorted incredibly quickly and efficiently. Very very good. June 2023

We were very pleased with the help we received from all of the staff. It was a real pleasure to visit Brownhills. June 2023

Fantastic service from all personnel we dealt with from start to finish. No hard sell. Knowledgeable advice and everyone just really pleasant, welcoming and professional. So impressed with the whole business. June 2023

Everyone we have come in contact from Brownhills from Nick our salesman who was attentive knowledgeable and so accommodating, Terry who gave us a comprehensive handover and the friendly staff in reception accessory shop and of course the cafe were all excellent. A follow up from both Nick and Steve was also commendable. Thank you Brownhills for a memorable experience one of which we thoroughly enjoyed. We are super delighted with our new motorhome and albeit we are up north in Scotland we will definitely be recommending you to all our family and friends. May 2023

Megan was excellent. Honest throughout and so helpful. A credit to your Company. May 2023

Absolutely first rate service from initial call with Sales, through to collection and follow up. I couldn’t be more impressed with Jamie, Steve Smith and Lea. May 2023

All staff we have contact with have been 1st class, highly professional, knowledgeable, very friendly, feels like a professional family! May 2023

Having purchased over 20 vans from Brownhills, Nick Abraham was a pleasure to deal with. Also we had a follow up call a few days later to see if everything was ok and to enjoy our van. May 2023

We had a terribly long wait between ordering and collection of our motorhome - 22 months! However, this was not Brownhills fault and our Sales Executive, Mike Warrington, kept us up to date the whole time to let us know what was happening. The experience of dealing with Brownhills, despite the long delay, has been great and the service has been everything we were led to expect. Mike has been extremely helpful and we are already recommending yourselves to friends who have been to see our new motorhome. May 2023

We had the best experience from start to finish, just perfect. Thank you. May 2023

Our salesperson (Michael Warrington) and handover person ( Lee? if I remember correctly) were both very professional, knowledgeable, patient and thorough .... very highly recommended to future buyers. The morning after our stopover, Steve Smith (Technical Handover Customer Contact) came and checked all was well and responded most positively/immediately to one or two 'snags' which were righted there and then. Exemplary service from all Brownhills staff. A very positive and pleasant experience ..... spending all our money! Thank you Brownhills management for making that happen. May 2023

Everyone within the Brownhills setup are of a high standard throughout. Andy Cantrell is a man of his word. I had to have a hip replacement, so had to postpone collection, he kept me informed throughout. Thank to you all. May 2023

Jonathan Caldwell was professional and polite in every way. Was a big factor on us deciding to purchase. May 2023