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Testimonials

Below is a selection of customer feedback from customer correspondence or our Sales and Service questionnaires

Mrs W from Gwynedd

We cannot express enough how impressed we are with all the staff involved with the purchase and handover of our Adria Coral on the 30th Oct. Everyone is so helpful. Dave Groves, Vicky and Lee from Prep Team, Shaun and the admin girl in the service dept who gives our Westie her treats! The reception personnel, Rick at handover. The tall electrician who rectified the tv problem and the drivers who ferried us to town. This is not to forget others who work at Brownhills who will always answer a query. Wouldn't go any where else. November 2018

Mr H from Nottingham

Purchase was made easy because you were happy to take our car and caravan in p/x which was hassle free. Excellent service from the Caravan Company who collected our caravan. November 2018

Mr I from Tywyn

I would just like to say that the whole experience was great. The sales executive made us feel relaxed,with no hard sales pitch, just a very friendly and informative experience. Everyone we came into contact with made use feel at ease. Even the guy on the gate who checked to see if I had settled ok as I had arrived late and I was unfamiliar. Thanks to all. November 2018

Mrs E from Clwyd

Brownhills service is second to none, a thoroughly excellent buying experience. November 2018

Mr S from Tamworth

Prior to visiting your site I had read several reviews which were not encouraging.However my experience was first class, from the first encounter with the sales executive, Franco, to the technician who spent 2 hours guiding my wife and I through the motorhome. I had received updates every few days and all your staff impressed me. I would particularly draw your attention to Franco the sales exec and the technician, they are a credit to Brownhills. Sep 2018

Mr M from Rugby

I would like to say that throughout the process of buying my new motorhome, I was impressed with the courtesy and efficiency of your staff. In particular, Vicky Seth, who guided me through the final stages, was most helpful and I am extremely grateful to her. Jon and Terry made the handover pain free.  July 2018.

Mr S from Ashford

Being totally new to owning a motorhome, we were given a comprehensive introduction and helpful overnight stay. Special mention to Jon Baker who oversaw our whole experience. July 2018

Mr A from Kings Lynn

Sarah Braithwaite was excellent and very helpful from day one. Handover from Graham was probably the best we have ever experienced in 40 years of purchasing new and pre-used caravans. July 2018

Mr S from Criccieth

I have to formerly state what an unbelievable experience I have had with Brownhills.

We rented a motorhome and we broke a bed slat while we were away in Scotland. So I called your parts department to see if you had stock so I could pick it up on the way back to returning the Motorhome. Here is what happened...

Parts
I called Russ in parts, who didn’t have a new one in stock, but went to the trouble of calling me back, with a used one that just needed cutting down. He was first class, and part of the reason I am about to be a customer of yours.


Sales
While collecting the bed slat, we started looking around, and were greeted by Mark Foster. He spent hours with us over the next two weeks patiently guiding us through the buying process. We eventually settled and a 2016 Autotrail. He was very attentive without being a pushy closer, perfect balance.


Finance
Being self-employed and semi-retired, this was always going to be a challenge. Geoff Tucker worked hard to get us approved with paragon Finance. Again very attentive.


Service
I have been contacted by Vicky several times to update me on the progress.

Not once did I ever have to pick the phone up and chase for an answer on anything.

In summary, I have been completely blown away by the professionalism of Brownhills from every angle and touch point. Business is about people before profit, and these guys are a credit to your organisation. June 2018

Mr G from Northampton

We received outstanding service throughout. Gary Mangan the sales manager who we dealt with was one of the nicest and most professional people we have ever dealt with, excellent in every respect. Our handover person Ricky was very polite and extremely knowledgeable. Vicky in the prep team worked very hard to ensure everything was done efficiently and always returned our calls. All workshop person went above and beyond do do something for us on handover day. (Gary /Parts lady know who he is). The Parts lady was also very helpful. Finally I spoke to Sean in technical today and he was excellent, couldn't have been more helpful. All above (and those behind the scene preparing the vehicle) are a credit to Brownhills. Please pass on our thanks and comments to each of them. Can you also please confirm you have received this.  Finally... Loving the Motorhome! April 2018

Mr P from Hockley

Excellent staff thoughout from Megan at Reception to Graham of the prep team and of course Richard in between.  March 2018

Mrs F from Cleveland

We were very impressed with all the staff at Brownhills. Nothing was too much trouble. The whole experience from start to finish went very smoothly. Mike looked after us from start to finish. There was no hard sell, which we hate. Just a professional approach and the like ability factor which is always important in sales. March 2018

Mrs B from Hull

Kept informed of progress with delivery. Staff at handover were excellent and used showroom rather than outside bays as it was raining heavily. Gift bag a nice touch, thank you. March 2018

Dr W from Boston

All the staff were friendly, helpful and professional but we would like to say that Franc Castano was excellent. March 2018

Mrs F from Luton

Mike Warrington was our salesman, he was amazing and made us feel so comfortable with the whole experience. Thank you Mike.  March 2018

Dr T from Nottingham

We would just like to inform you how impressed we were with Richard Burton, our salesman, and your team at Brownhills. The organisation, and communications were excellent and far exceed any of your competitors in the area. On collection, we had a faulty
reversing camera, but the issue was fully resolved to our satisfaction before we left your premises. We were given a complimentary meal in the Bistro by Richard, who kept us fully informed whilst the problem was being resolved. Many thanks for the best service and handover we have experienced in our many years of caravanning and motorhoming. We are also very impressed with Club Brownhills programme. We have already enjoyed a Christmas Lunch, and look forward to attending future events. February 2018

Mrs V from Dalkeith

We had contacted/visited many motorhome dealers prior to our purchase.  Brownhills were without a doubt the very best company to deal with on every level.  Information was well presented and the staff team were very friendly and professional throughout the process (even the staff members that we weren't dealing with directly!). January 2018

Mr P from Sunbury-On-Thames

I initially drove up to Brownhills on my own to look at the Autosleeper having looked at several other versions with my wife.  I had made an assumption that my visit/purchase could be quick. I underestimated the level of customer service and detailed helpful
comments I would receive from both Gary and the finance man. I left feeling very happy, informed and confident that every detail would be covered. Gary had recommended the benefits packs and we agreed to pack 2 which included the Diamond Bright treatment.  Vicky in the preparation team kept me updated with the progress and booked us in for the overnight stay.  Having purchased a Motorhome 12 years ago we knew there is a lot of information to hear. We expected to potentially forget, mishear or
be confused. Staying an additional night gave us the chance to ask some questions again and also ask about the reversing camera which wasn’t working.


The after sales service was also brilliant. We can’t thank Brownhills enough and have been singing the staff's praises to all our Campervan friends. January 2018

Mrs C from Felixstowe

I would like to say thank you, your new man in the parts dept Russ Jarvis is brilliant, he has been both efficient and patient with us through a variety of parts. I don't think praise is given enough, we are away in Europe and in need of some parts and he has made our dealings both smooth and simple and we are very grateful, we know you are not officially a hymer dealer, however we have dealt with you on several occasions now and visited the premises and all of the staff have both polite and helpful. Thank you so refreshing. November 2017

Mr C from Newport

From the point of inquiry to the day of driving home the whole process was carried out in a professional and friendly manner. Having been in public service for over 40 years I can honestly say that I have never received such a quality of service from any other company or organisation better than that of Brownhills. I would commend Mike (Sales Executive), Rick and Terry (Handover Team) for all the help and encouragement given. Also, the reception staff, Service Team (for following up after not being available on our collection day), Accessories Shop staff and all the catering staff in the Bistro. November 2017

Mr B from Driffield

We were a little nervous about buying from you because of historical reputation although we purchased our first motorhome from you in around 2009 or 2010 with no real problem. Nevertheless I was impressed with the massive improvement all round in dealing with you this time. Jon in sales was very helpful and pleasant and there was no pressure selling which always turns me off. Very useful also to spend the first night on your site to familiarise and satisfy ourselves that all is working ok. So all together a good experience. November 2017

Mrs P from Norfolk

Our salesperson was Mark Foster, I believe he is quite new to Brownhills, has been extremely helpful and pleasant to deal with. November 2017.

Mr S from Coalville

Very professional from start to completion. November 2017

Mr H from Mexborough

Gary (salesman) and Geoff who did the paperwork have been brilliant. November 2017

Mr O from Cannock

A truly wonderful buying experience. David Groves was excellent, when we were looking at your stock, throughout the purchase process, pre collection and follow up calls after the purchase. Just excellent, I can't say I've ever been so happy parting with so much money EVER!! Please pass on my (and Jan's) best regards and thanks to him... And our dogs say thanks for the biscuits too.  October 2017

Mrs M from Chippenham

Brownhills provided us with an excellent service indeed. October 2017

Mr J from Scunthorpe

Buying from Brownhills was an excellent experience. I have every confidence in them and would not hesitate in recommending you to anyone wanting to buy a motorhome. Salesman(Ed Bruce), handover man and all your staff were fantastic. Not forgetting your
accessory shop staff, who were very helpful. October 2017

Mr W from Lincoln

I found all the staff I met to be very friendly and helpful. They all seemed to be very passionate in what they did. September 2017

Mr R from Tamworth

We thought that the whole process was an excellent experience. Franc, our salesman, was good but not pushy. Vicky kept us informed prior to our collection and the handover was one of the best that we have ever experienced. We have had 5 previous motorhomes, 8 caravans and in excess of 40 cars (private and as part of our business purchases). Overall an excellent experience. September 2017

Mr C from Atherstone

Franco made us very welcome from start to finish, very informative and knowledgeable, we felt confident dealing with him. September 2017


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