Testimonials

Handover was exceptional, so detailed and a very knowledgeable guy (Rick). David Groves was excellent, never pushy but always patient while I learned what I needed to learn to make my decision. November 2019

Sales executive Nick Abraham, from the start was a great help with our choice.  Nice touch being picked up from the station, many thanks to him. November 2019

We found the whole process of visiting and purchasing our motorhome very pleasurable and professional. November 2019

Overall customer service was excellent and all issues, however small, were sorted out quickly and efficiently by all concerned. November 2019

We have been extremely pleased with the whole purchasing experience, everyone involved has been helpful, friendly and approachable throughout, nothing seems to be too much trouble. This includes everyone from sales, handover, technicians, café staff and accessories staff. Thank you all for making us feel welcome and our custom valued. November 2019

Our dealings with Nick were excellent, nothing was too much trouble, no pressure was put on us, he stayed with us well after your normal closing time. As my husband has severe allergy problems Nick went out of his way to ensure all our requirements were met. Overall we regarded him as a friend and an excellent member of your staff. September 2019

Our first contact with Brownhills was a telephone conversation with your sales executive David Groves. From that point David was our point of contact and at all times during the transaction we were dealt with in a very professional and attentive manner. Being new to Motorhomes we no doubt asked many more questions than the norm, but David patiently responded with informative responses to all questions and guided us through each stage of the process. As a result of the support from David and the professionalism of all the Brownhills staff we had contact with, the whole transaction was straightforward and stress free. We would have no hesitation in recommending Brownhills and in particular David Groves to our friends. October 201

Sarah our Sales Exec was really helpful and made the whole experience of buying a real pleasure. Must also mention Terry was very good at the handover, in fact all the members we met in sales, the shop and restaurant were lovely. September 2019

It is always a good experience dealing with Brownhills, everyone is very friendly and helpful. A special thanks to Jon Baker for his advice from the start with our first purchase and also Mark Foster for his help through the recent purchase. A great team all round. September 2019

We were most impressed with the sales executives we had dealings with, Nick and Ian who were both helpful, friendly and courteous. Any concerns we had were promptly dealt with by Nick and Alec, the person in charge in the workshop. We left feeling valued and confident in our purchase. We would like to thank all of the staff with whom we had contact on our visit. September 2019

Overall I have been blown away with the service from Brownhills. We first met Nick back in November 2018 when we started looking for a Motorhome, he wasn't pushy and said that he wouldn't ring us but would leave it up to us to contact him. It may have taken us almost 8 months to come back but he remembered us and has been excellent in helping us with the choice, explaining the deal, taking me for a test drive and answering all my little questions, like how long are the sofas!! I was very impressed with the preparation team, they kept me up to date each week with where my motorhome was at. Everyone on site is friendly and helpful, from the ladies in the cafe, to the cleaners to the security staff. A thank you to Mick who dealt with my 2nd viewing and questions on a very hot day, again he wasn't pushy and showed me around all the club facilities before completing my deposit payment. I can honestly say I have never experienced service before anywhere like I have at Brownhills, you should be proud of what you have created. August 2019

Sarah Braithwaite was so helpful, kind, professional and knowledgeable and kept us informed throughout. She was fab to buy from. August 2019

The Staff were well informed, polite and above all not pushy, enabling us to make an impartial decision on exactly the type of Motorhome that was right for us. It was also reassuring to know the network of support is there should there be any issues. July 2019

The whole Brownhills team are brilliant, we had a few questions when we got home and they were answered promptly. We enjoyed our night's stay in a friendly atmosphere. July 2019 

All the staff I dealt with were pleasant, helpful and knowledgeable, and facilities on site excellent. July 2019

Excellent customer service from all involved. July 19

Everything about the buying experience was excellent and I have already recommended you to friends that are considering a purchase. July 2019

As first time buyers of a motorhome the service we received throughout the process was excellent. However special mention must be made of David Groves who's advice was invaluable when we were choosing our purchase. He gave us the confidence to make the purchase of our Evolution 155 and was available to speak to you on the phone for any questions we had. We had visited other local dealers and David's approachability and openness certainly swung it for Brownhills. July 2019

This is the second time we have worked with Mark Foster to purchase a vehicle from you. He has been very helpful and very approachable. He couldn’t do enough to help us. July 2019

All staff we came in contact with were extremely helpful, excelled in customer service, especially when we had an initial mechanical problem which was dealt with immediately. June 2019

Mike Warrington was excellent as your representative and was very professional in his dealing with our needs. June 2019

We found the whole experience of purchasing a new motorhome excellent. Sarah Braithwaite was friendly and very helpful as was Rick from the handover team. We have mentioned two named members of your staff but all staff that we came into contact with were excellent. We would have no hesitation in recommending Brownhills. May 2019

You surpassed all our expectations! May 2019

Nick Abrahams was brilliant throughout. He made me feel welcome, kept me informed, Excellent customer service. May 2019

Excellent assistance from Shaun Jones when requiring technical help. May 2019

The whole experience from my initial "scouting" visit through to collection and beyond is a credit to your company. Please keep up the good work. Nothing seems to be too much trouble no matter who I talk to. A big thank you to all members of staff that I dealt from Dave G to the people in the accessory shop. May 2019

Great service from all, good communication post purchase as well. May 2019

I found the purchasing experience A1+ was pleased with all aspects from viewing to collection, salesman Mike Warrington was most helpful. May 2019

All of the staff we encountered at Brownhills in the various sections and departments have been very good and are a credit to your organisation. Mark Foster has been extremely helpful, patient and attentive throughout. April 2019

Absolutely first class service and treatment from start to finish. April 2019