Testimonials

We were extremely impressed by the service we received from your team; the sales executive and all staff within the preparation team. Communication from all sectors was excellent. Due to Covid we could not come to collect the motorhome, however, it was delivered to us. We were sent videos re the familiarisation of our vehicle and all questions I had were answered by email. A sterling job under difficult circumstances. Well done to all and a very big thank you for your first rate service. November 2020

Your people are excellent, especially thanks to Peter Jackson and Vicky Seth, plus the 2 guys who delivered my Motorhome (didn't get their names). Really impressive service, thank you. November 2020

Every one we have dealt with has been exceptional, Nick Abraham, Sam and Megan in prep, others who have contacted us prior to delivery - sorry can’t remember names. Also the delivery drivers who delivered the vehicle to us. We are delighted with the service we have received, all persons have been exceptional and are a credit to your company. November 2020

In these times of Covid this purchase went very smoothly. Mark Foster in sales, was, as usual excellent, informative and helpful at all times. The information videos were very helpful, although we had had a CV40 so did know most of the the van’s workings. November 2020

From the moment we contacted Brownhills they came back to us with information, costs, details and all info. We never felt that we didn’t know what was going on, very good communication. November 2020

Amazing customer service. November 2020

Neil Holt and the subsequent team involved in preparing the vehicle and handover were excellent. Also the team in the accessories shop were very happy to reserve products for us to collect on handover day. November 2020

We dealt with Bo Wojak and he was excellent, his organisation and knowledge gave us confidence on our first venture into buying a motorhome. November 2020

In light of Covid-19 I thought the service and professionalism of all the staff (including our salesman Peter Jackson) was exemplary. November 2020

We praise the service we were given by all members of Brownhills staff during the difficult lockdown period who have maintained communication throughout to make sure we were happy. We would definitely recommend Brownhills to anyone purchasing a motorhome. November 2020

The whole purchase was very good, all questions were answered and could not fault the experience. November 2020

We would like to thank Gary and Peter for all they did for us on buying from Brownhills it was much appreciated on the day. Since then every time we called in and saw Peter he always gave us the impression of a warm welcome with a friendly smile. He is a great guy. Couldn’t wish for better. November 2020

Very impressed with Brownhills and would like to pass on my thanks to Neil, Mark, Steve and all on the prep team for their help, felt safe on site with the current Covid 19 situation. November 2020

Everything went very smoothly and I have been very happy with the after-sales service. October 2020

Very pleased with the service received from Brownhills. We feel we as a customer are being very well looked after; any little niggles are quickly put right; love the little touches of the goodies in the bag and especially love the benefits of membership. Always find the staff friendly and helpful; and particularly felt 'safe' in and around the site with regard to the current covid situation. Have bought from Nick Abrahams previously and this time, as sadly Nick was not available, David Groves. October 2020

Jonathan Cauldwell did an excellent job and helped us to purchase the right layout of motorhome for us. Nick did a great handover and explained how everything worked. Sam sorted out our vehicle collection. Thanks to all. October 2020

A big thank you to all parties concerned in making our overall buying to receiving the final handover of our new vehicle a truly excellent experience. From Mark(sales), Alex(finance), Vicki(Prep Team) and Steve (Handover) all provided that personal touch in what are difficult times. Thanks to the bigger team involved all those people behind the scenes please feedback from a very satisfied customer. October 2020

Megan (sales) was really helpful and supportive - dealt with any queries promptly and efficiently. The handover was good and lots of useful tips. Staff are a credit to the firm. October 2020

Very friendly staff and a real lovely atmosphere not experienced before. October 2020

The entire purchasing experience from initial enquiry to collection was positive and thoroughly professional throughout. Everyone we spoke to went out of their way to be helpful. October 2020 

Felt very comfortable to buy - the welcome when we first turned up to browse was brilliant - no one pushed us to purchase, so far your team has been first rate. October 2020

Our POC Megan Hade was excellent, thorough, friendly and knew exactly what I wanted to look at, even though I wasn’t necessarily clear myself at the start of my exploration. Her patience has been outstanding through these difficult months and I wouldn’t hesitate to tell anyone looking to talk to her in the first instance. You have a “gem” in Megan. October 2020

Have to say that Megan Hade was superb from the moment I phoned to discuss the van even though it was late in the working day. Also received a video of the van the same evening which included explanation of the things that interested me and we had discussed. The result led to a two hour journey the next day to view the van. All questions have been answered in a timely manner and I felt confident dealing with Megan. Impressed with this pleasant confident, caring young lady. Also wish to mention the gentleman who talked us through the workings of the van, feel bad that I can’t remember his name but he was also extremely helpful and thorough. October 2020

The attention we received from Megan Hade was exceptional and this needs to be recognised. September 2020

Bo, the Sales Exec and Steve the demonstrator were both excellent. Apart from having to wait 7 weeks to collect the Motorhome the whole process was very impressive. Excellent communications, product knowledge and handover. Would recommend without hesitation. September 2020

All staff we meet were really friendly and helpful. September 2020

Lea Hardy was not pushy, very pleasant and a really nice guy. He was informative and a pleasure to be around. September 2020

The sales executive, Sarah Braithwaite, was outstanding. Very professional, her knowledge about everything was excellent. To be honest Sarah was the best sales executive I have ever dealt with and would recommend her to anyone. September 2020

Great service from Sarah. The handover was relaxed and informative. Support for when the engine warning light came on was excellent, when the fault couldn't be fixed Ford Assist were called and were great and arranged for the injectors to be replaced. Sarah checked in with us regularly to support us through the repairs etc. We were on holiday in our brand new van and a little disappointed that it was not perfect, nothing you guys could have done, but it did demonstrate Brownhills’s commitment to their customers. Super happy. Did I say Sarah was good, oh and the finance guy. September 2020

We saw the campervan we finally purchased. Megan showed me round the van, and I left a deposit. The van was ready on time, fully ready to go and the handover by Megan & Steve was excellent. September 2020