Testimonials

Customer service was outstanding from Mike Warrington, sales exec, was along with his knowledge and he genuinely wanted to do his best to assist and be helpful. On day of picking up vehicle we had Mike on hand again and also Jamie from the demonstration team to explain/show us how vehicle worked, he was very diligent and had an excellent way of pitching it to our ability (for many years we’ve taken our old Mazda Bongo wild camping and we still use our tent). Stayed overnight at your facilities on first night and met Steve from the handover team who enquired how our night had been and gave us helpful tips and again we could not have had a more helpful knowledgeable team. Having contacted other motorhome providers, either by phone or indeed face to face, your service and interest in wishing to make it the best experience for us and help us also make our vehicle properly set up for the continent. Finally all reception staff were most helpful as was the security guard when my husband thought he’d lost his wallet when viewing vehicle! June 2022

Really impressed with the whole team - especially our Sales Exec Mike and the person who took us through the handover - so knowledgeable!! May 2022

Nick Abrahams was great to deal with. Great customer service and was lovely with my young son who accompanied me. May 2022

Every member of staff I interacted with was a credit to the company values. I never once felt pressured into a purchase and the level of care we received from every department was superb. I can't praise them high enough. May 2022

Our experience with Brownhills was excellent, our Sales executive Andy Cantrell was superb in all his communication and keeping us informed with delays during this busy time. He always went out of his way to speak to us if we just popped in and helped us communicate between all the department effectively and efficiently. He ensured when we was initially looking that he showed us functions and features to many styles of MH's to help us arrive at the right decision for us and making the purchase of our first MH the most pleasurable it possibly good be. Rick Holland did our handover and was super clear with all his instructions and organised promptly videos as back ups, he was patience and concise. Jamie Sheldon visited us the following morning after our stay over at your site and was very helpful with helping us set up the TV we had purchased from your shop, checking any snags we thought we had, replacing some faulty vent panels around the sky lights. We never felt pressured for time with any of your staff, everyone we have come into contact with from the receptionist to the shop assistance and cafe staff have all be friendly, professional and helpful. May 2022

I myself run a very high end business and have very high standards and expectations of my staff and products. All Brownhills staff I have spoken with throughout the purchase have been extremely professional even when identifying issues with the Motorhome they have responded promptly and efficiently and that coming from myself is very positive feedback. Well Done. May 2022

The whole experience of purchasing our motorhome was fabulous. No one tried to persuade us to buy, using the carrot and stick method with the Brownhills Club benefits. This was not mentioned until after our deposit was paid. To me this showed integrity and honesty. We were amazed at the benefits available and have extolled your virtues to our friends. May 2022

Megan Hade was great throughout the process and nothing was too much for her. Great Service. May 2022

Megan, Jamie and Steven have all been very professional throughout. We have had clear communication from Megan and she has always got back to us. Very pleased with the service we have received and hopefully the outstanding issues will get resolved. May 2022

We dealt with Andy Cantrell throughout the process and could not have been happier. Very knowledgable, helpful and we never felt out of the loop. A credit to the company as I am sure you are aware. May 2022

Every person we have dealt with at Brownhills have been most helpful friendly and professional at all times. May 2022

A well motivated and extremely helpful team. As a new buyer they made a nerve wracking experience as smooth as possible. May 2022

Sarah Braithwaite did a great job keeping us updated. Jamie Skelton was a credit to the business with his product knowledge, very helpful and took time to listen and explain. May 2022

Excellent trouble free process from start to finish. Well done to all. May 2022

You have an excellent team, and I mean that most sincerely, from the security guards, to a blinding reception team, sales team, finance team, bistro staff, shop staff, Prep team, Handover team, and even the guy who takes samples from the pool. If I had any criticisms at all it would be the Jacuzzi and pool, much to cold to enjoy, I have a bad back, and getting in the Jacuzzi was seriously painful, simply because I could not relax my body at that low temperature to just get in, I needed a good 15mins to adjust Outstanding service from Amyjo, lea H, Steve Smith, Paul Jackson? Craig & Alex, all the girls on the desk, Sam in Prep, Mel in the shop. The Sofas and Chairs by the Vending machine, umm a bit hard for me! May 2022

I was really impressed with the whole sale, we even got picked up by Lea at the train station which was much appreciated. I couldn’t fault the sales service that we received even down to the ladies that served our breakfast in the cafe. You are running a professional dealership and it shows. April 2022

I have bought many motorhomes in my life and this was the best experience by far. We were treated as people and not just numbers! Really appreciated the goody bag and the £250 vouchers. So far I can’t fault Brownhills. February 2022

This is our 3rd motorhome purchased from Brownhills and we have always been very pleased with the service we receive from all departments. In particular I would like to say how helpful David Groves our sales rep over the last 9 years has been. Also Graham and Steve in the Prep Team have been very helpful. The various admin staff we have had contact with have always been polite and very professional. I feel confident that if I have any issues in the future that I can rely on the team at Brownhills to resolve it for me. Overall I feel that all the departments at Brownhills work very hard at providing a positive customer experience. February 2022

Fantastic team - felt very looked after by Nick and handover from Rick superb. February 2022

I’m very happy with the whole experience of purchasing a motorhome from Brownhills. Right from the moment I spoke to the salesman, I found everyone to be very helpful, friendly and polite from the receptionist all the way through to the handover team, even though it was a second hand motorhome. I felt I could buy with confidence. On handover two small problems were identified to which the vehicle was booked in to be sorted. Everything is now sorted and I’m really happy and would have no hesitation to buy again from Brownhills and would recommend them to anyone interested in purchasing a motorhome. February 2022

I thought the whole experience was first class, everyone I came into contact with was a real pleasure to deal with. Your communications with clients should be an example for many companies to follow. February 2022

Fantastic staff! Andy who sold us the van, Lee who did the handover, Steve who checked on us the morning after and Paul who rectified the problems we’d passed on to Steve were all exceptionally helpful. We are delighted with the service we received, thank you. February 2022

Bo, your sales executive was first class and a pleasure to deal with. He is a credit to you and your company. January 2022

I'm never ending to be impressed with all of the team and how eager they are to offer friendly assistance. The handover from Lee was excellent, Bo from the sales team was very helpful and Steve Smith from the post sales has been an example of world class customer service. January 2022

Very good sales service and finance team and this carried on with Terry the fellow who handled the handover, Will buy from you again and would recommend Mark Foster as a salesman who follows up even after the initial sale, a rare thing these days even on such an expensive purchase. December 2021

I have to say your staff are really friendly and recognize that the purchase of a motorhome is extremely important to the customer. December 2021

We found Lee who did the handover very knowledgeable even explaining a long standing problem we had with our previous motorhome that the dealer had not managed to resolve in 4 years of ownership. December 2021

We do visit your site a couple of times each year for a look around but this was our first Christmas lunch occasion. I would like to take this opportunity to thank all the staff as well as Brownhills for a lovely lunch. It was really good quality food and a nice experience with friendly staff on hand. December 2021

Having attended our 1st Brownhills Christmas lunch, we wanted to say a huge thank you. The meal was excellent, as was the service by the whole team, we were very well looked after. Very rarely these days do you receive outstanding customer service, today was a great example of that, well done to everyone involved. December 2021

Mark Foster has been excellent both in providing details ie video, responding to emails almost immediately and nothing was too much trouble. From first contact to purchase to handover and our stay on the site the customer service and staff has been excellent. December 2021