Testimonials

Lea Hardy was not pushy, very pleasant and a really nice guy. He was informative and a pleasure to be around. September 2020

The sales executive, Sarah Braithwaite, was outstanding. Very professional, her knowledge about everything was excellent. To be honest Sarah was the best sales executive I have ever dealt with and would recommend her to anyone. September 2020

Great service from Sarah. The handover was relaxed and informative. Support for when the engine warning light came on was excellent, when the fault couldn't be fixed Ford Assist were called and were great and arranged for the injectors to be replaced. Sarah checked in with us regularly to support us through the repairs etc. We were on holiday in our brand new van and a little disappointed that it was not perfect, nothing you guys could have done, but it did demonstrate Brownhills’s commitment to their customers. Super happy. Did I say Sarah was good, oh and the finance guy. September 2020

We saw the campervan we finally purchased. Megan showed me round the van, and I left a deposit. The van was ready on time, fully ready to go and the handover by Megan & Steve was excellent. September 2020

We'd like special thanks given to the handover team, and also to Sarah Braithwaite for going the extra mile. September 2020

The quality of service offered by Brownhills was exceptional. We do not believe any other Company in the business can come close to what you offer in terms of service, price and customer satisfaction. We would like to give a special mention to our sales contact Nick and handover specialist Steve for their professionalism, product knowledge and excellent customer service. But in addition we also found every member of staff we came into contact with to be very polite, customer aware and extremely helpful. We cannot imagine buying a motorhome from any other company in the future. September 2020

Under the current testing conditions for all businesses I thought a Brownhills performance was excellent. September 2020

Given the circumstances this year we are very happy with Brownhills. Nick kept us in the picture at all times with delays caused by COVID-19. Very happy with the service we’ve had. September 2020.

We felt very satisfied with the experience of purchasing from Brownhill's. We found the salesperson and staff very helpful and knowledgeable, including the staff in the accessories shop. September 2020.

Our sales Executive Sarah Braithwaite is very knowledgeable and eager to do as much as she can to assist us in our purchase. The procedure was very straight forward even with the Covid-19 additions which was good to see and be carried out. August 2020.

Excellent experience with Pete Jackson who explained everything we asked (being new to motorhomes) and was not forced into any decision we were not comfortable with. I would also like to mention Steve (not sure of surname) who completed the handover, everything was explained to the last detail and I was pretty confident to drive away. July 2021

Excellent service. Very professional despite COVID 19. July 2020

Very impressed with your company, with your service and staff. July 2020

Brownhills seem a really professional organisation with excellent communications. In my book this excellent communication and customer service is an outstanding feature. July 2020

Our experience with Megan Hade, as our Sales executive, was seamless. Megan was able to answer any (and there were many) questions that we asked, and, in our opinion, went above and beyond to ensure that we had the right outcome for our personal needs. No improvements necessary. We never felt pushed to purchase at any point . It was great to be helped, where we needed it, but not badgered by salespeople as soon as we walked through the door. July 2020

Customer service is excellent, have already recommended a number of friends to contact you. Nick was very helpful. June 2020

All staff were very helpful and polite.  I was very impressed with the way COVID 19 restrictions were being implemented and the way they were protecting staff and customers. June 2020

We would love to thank the whole team at Brownhills. Our experience was very relaxed and fully informed at every stage of the process. We would love to say a big thank you to Ed and wish him a very happy retirement and also to Nick Abraham for coming in on his day off to do our handover, he is a very professional guy who is a credit to Brownhills and not least of all a massive thank you to Andy Craggs for all his help. June 2020

Your safety arrangements re. Covid 19 on your whole site were in my opinion, excellent. This creates confidence for the customer. June 2020.

Nick Abrahams was an excellent sales team member, very knowledgeable and a superbly personable character. March 2020

Both my wife and i felt that we were treated as individuals, and right at home. Mark answered every question we put to him. All in all we found very member of Brownhills very helpful and knowledgeable, and nothing was to much trouble. Congratulations on having a very successful team. March 2020

The whole team have been great; friendly and knowledgeable with out the 'pushiness' of other sales persons we have dealt with before. Being able to stay over night was good and the Brownhills club an added bonus. Bo the sales executive supported us a lot as we had never owned a motorhome before. March 2020

I came in on spec as was travelling past on business at a time when I was looking to swap my motorhome. I had already made a couple of enquiries with other dealers and was disappointed, so visit really was just speculative.  However seemed to find the right person at the right time who was extremely helpful and offered me a reasonable deal not insulting me by offering a stupid deal based on my part ex. February 2020.

We’ve been very happy with the service we’ve received great communication from the members of staff from Mark Foster in sales, Alex in finance, workshop & parts department. The ladies on reception even other members of staff in sales. Graham who did the walk through the van when we picked it up was excellent and extremely knowledgeable. February 2020

Rated all staff excellent in their professionalism, friendliness and helpful approach. February 2020

Your team did exactly what I expected from a professional organisation. February 2020

The whole experience from the first phone call to the hand over was without doubt the best that my wife and I have ever had in all our years of motorhoming. January 2020

Megan was outstanding! Apparently I was her first handover and the South African handover gentleman Graham was so thorough. In the 10 new motorhomes I have bought he explained more and better than all the others put together. January 2020

Highly recommend Brownhills. Best service by far. Looked after from start to finish. January 2020

The sales rep Neil and the person who did our handover Rick are a credit to your company. It was the best handover we have had (now on our 3rd motorhome the previous 2 bought elsewhere). The whole process from enquiring to driving away our new motorhome was seamless and professionally executed. January 2020