Brilliant Customer Service

We bought a brand new Rapido motorhome from Brownhill’s in June this year. It was a risk because we live in Edinburgh and it’s a fair distance down to Newark, however a friend who’s also a Brownhill’s customer spoke very highly of them. I’m glad we made that decision. We had a few teething problems with the van (mostly electrical faults) and It required a couple of visits back to Newark to get everything sorted. It was frustrating to say the least but throughout the process Brownhill’s has been outstanding. I cannot commend the customer service highly enough - every single member of the team has been amazing. Special thanks (in no particular order) to Emma and Ellie on the Service Desk, and to technicians Jaimie, Shaun, Stewart and Eliot. Thanks also to managers Alison, Sarah and Mark. Sometimes things go wrong, but the mark of a great business is how they deal with those problems when they happen. Brownhill’s has been nothing short of excellent and I wouldn’t hesitate to use them again and recommend them to anyone looking to buy a new or used motorhome. Chris B (Edinburgh)

Just been looking at motorhomes. They have a great selection to choose from, with some very good end of season deals. There are also free vending machines with a good selection of drinks to choose from, while you consider whether you're going to buy or not.

Visited Brownhills Service Department yesterday because of a faulty fridge. Excellent service by Stuart the Technician who spent a lot of time diagnosing and sorting it out for us. Thanks Stuart! Exceptional service by the Service Team, especially Emma who very kindly placed our food in their fridge freezer whilst work was being carried out. Thanks Emma! Thanks also to Ellie who found us a slot to carry out the work urgently. Thanks Ellie! A huge thanks to Sean who never fails to offer great advice, even calling us in the New Forest to try to help us out whilst on holiday. Thanks Sean! Thanks again, brilliant team! Julie and Steve xx

Hi Ashlie 

Just a word of thanks for your assistance in the sale and collection of my motorhome today.  All went smoothly and everyone involved on behalf of Brownhills were very approachable and extremely professional.  I will recommend you to my motorhoming friends.

Many thanks

Just bought a motorhome from Brownhills of newark, these people are very professional and knowledgeable. Jonathan in sales from the start easy to talk to explained everything not pushy. All the way through from placing order they have kept us informed even the general manager. On the day of hand over we was introduced to Rick he did a very detailed hand over nothing was to much trouble, he needs a pat on the back. And Jonathan top sales guy, helpful and fun to deal with. Brownhills you have a wonderful team here well done.

A Great Customer Experience

Excellent experience…

Friendly helpful staff

Great service

We only arranged with Jonathan Cauldwell, one of the sales team at Brownhills to trade in our 30 month old Auto Trail F60 motorhome for a new Eldiss cv40, some two weeks ago. Jonathan had sold the F60 to us in November 2023 and it has been a good purchase. Having tried a compact Motorhome, we decided that we wanted to return to a campervan (panel van conversion) and the Eldiss CV40 met the bill for us. The complication for us is that on Saturday 13 June we go to France for three weeks and so we needed to find, agree a deal and trade in our F60 in around 3 weeks. Jonathan Cauldwell sold us the F60 originally and when a local dealer in East Anglia was unable to match our requirements we phoned Jonathan from our home in Suffolk. Within two hours of calling him, we had done a deal, as he had found us a van conversion that did exactly what we wanted and we had agreed a trade in, purchase price and delivery that worked in our tight tight frame. Jonathan AND Brownhills came up with the right van and the right deal. Yesterday we travelled to Newark and traded in our F60, signed the final paperwork and were then shown around the cv40 by Terry in the prep & handover team. Terry is such a gent, calm, a nice gentle manner and very patient and definitely knows his stuff. He showed us around our new van, explained how everything worked and the principle differences between thia Fiat Ducato based Eldiss CV 40 and our F60 as well as our earlier Peugeot based AutoCruise van conversion. He took the right amount of time with us and at no time did we feel rushed. He also took away a couple of snagging matters including a fault within the glass top of the cooker/hob unit and these were quickly rectified. Thank you Terry. I should say that Terry also handed over our F60 in November 23 and we have similar positive memories from dealing with him at that time and it was refreshing & comforting to have him hand over our second Brownhills supplied vehicle. Thank you Terry. Finally, Steve from the technical staff checked in on us this morning after we had slept onsite at Brownhills and used their very convenient facilities Steve, who again we also dealt with back in 2023 was able to explain properly to us how the key fob and vehicle alarm works, discuss our ceramic coating with us and how we knew it had been completed. He explained that our ceramic coating customer card is now located in the kit bag which contains all of the ceramic coating care products and that we will now receive out Certificate and Guarantee by email. Another query successfully dealt with. We also raised a few other manufacturing faults with Steve, all of which have either been fixed this morning by the Brownhills wider team or will be fixed as a warranty item when we next pass through Newark or at our first service. In conclusion, Jonathan, Terry and Steve on behalf of Brownhills provided excellent customer service and support to my wife and myself and we are now delighted we called them again, having decided to buy our next campervan. Our ferry booking is in place for Saturday and we are very much looking forward to returning to France for the first time since pre-Covid, and doing so in our new Eldiss cv40 campervan which is one of the Browjnills special edition Evolution models in metallic black with the ceramic coating as an extra. Looking very smart and shiny!! Thank you Brownhills for working hard to make thia happen for us and thank you to Jonathan Cauldwell, Terry and Steve for their friendly and competent service. And as always a BIG thank you to Emma and the other reception team members who are the entry point to Brownhills and their staff, and helped us enormously on both of our visits and when trying to contact people. They always go above and behind to get hold of the relevant individual and either get them to call back as promised or phone themselves to keep us updated. Great staff, great attitude and always good stock and choice of vans. Well worth the two hour drive from Suffolk to deal with people that can make things happen. THANK YOU all at Brownhills in Newark.

Excellent customer service from 1st visit to collecting our motorhome Johnathan for the sales experience and advise and Terry for the walk through explanation of how thing work and where thing are

From first visit to look at Motorhomes right up until collection of our chosen model Brownhills staff were first rate. Every query and request for accessories was met with helpful responses and all extras were fitted in time to meet the delivery date apart from one item that needed fitting by outside agents. Handover was also conducted professionally and efficiently and the whole buying and part exchange experience was completely painless.

Darren Leadbetter from Brownhills gave excellent an remarkably fast service when I contacted Brownhills Hymer Parts department. He sorted the correct Shower tap to replace the now obsolete one and it was with me within 2 days. Thank you very much Darren.

Brownhills were excellent from initial enquiry at the NEC Show to actual purchase of my new campervan followed up by excellent after sales services. I could not fault them in any way. The customer service and advice from all the staff at Brownhills from sales, services and support team were professional, friendly, attentive and very responsive to any query. This was a wholly enjoyable experience from start to finish and subsequent post sale. I would definitely recommend and I look forward to many new adventures in my new Rapido V65XL Campervan.

Bought another secondhand motorhome recently and a different salesperson dealt with us in a professional, non-pushy way. We were given a great price for our trade-in.

From phoning Brownhills and chatting to Joe Brent about what we were looking for and feeling comfortable and confident that he could help us to going to the Auto Trail Show and getting what we wanted to picking it up in about a month. The whole time having know doubts it would go smoothly. Also how Rich explained thoroughly about our van during the handover and Steve made sure we went away happy.

Fabulous selection of both new and used campervan and motorhomes. I've browsed around here many times. No sales staff interfere. Seriously if anyone interested in buying hen look k up the stock and offers. I owned a campervan five years. I'd certainly put this dealership in my viewing list

Purchased a new Schaudt controller from parts. Antony Cotton was so helpful. He made sure our purchase was the correct part with Adria whilst we waited. He also got a technician to make sure it was installed / set up correctly for us. I cannot fault the service at all. I would definitely recommend Brownhills. Thanks so much especially Antony.