Easy no pressure purchase of Elddis camper van. Nice sales team good px given. One issue on pick up (pop top lock on one side broken), which could not be fixed there and then so booked in for fix the week after. A few issues about booking which required an escalation, however this was then promptly resolved (van picked up and dropped off with full tank of fuel. Although early days, I would recommend Brownhills and also recommend an Elddis camper van which looks like it is good quality fit out and drives very well (Autoquest cv80)

From start to finish ,we have had such a fantastic service , bought our first motorhome, we stayed on site first night to try everything out ,will definitely be using Brownhills when we come to upgrade Thankyou all keep up the great work ????

One of the Benefits of buying from Brownhills is the Brownhills Club. We booked in to stay prior to our annual habitation check. On arrival I suffered severe chest pain and was taken by ambulance to hospital where I stayed for the next six days. During this time I was reassured that my wife was safe and secure staying on the Brownhills club site. They really go the extra mile when it comes to customer satisfaction.

Friendly and helpful team helped us choose our first Campervan, they’re all very knowledgeable.

Great service, third time we have purchased a van from Brownhills, always had great service.

we where aloud to wander uninterupted , then when we needed any help, there was someone nice to ask.

We decided to change back to a motorhome from our touring caravan and submitted an online query to Brownhills on a A class Motorhome we had seen during the evening as we had purchased our first proper motorhome from them in the early 2000’s. Jonathan Caudwell came back to us first thing the next morning with a video of the motorhome we were interested in, an email with all the spec and relevant details quickly followed and then a phone call which far exceeded any other contact we had when making similar enquiries with other dealers. Jonathan was extremely polite, professional and clearly knowledgable about the motorhome we were enquiring about. Emails were exchanged throughout the day and by teatime we had negotiated a price we were happy with, including an exchange of our caravan in the final price. There was no sales pressures and we were left with an offer to come and see the motorhome if we were happy before making a final decision, with which the finer details were also formalised in an email so we knew everything to be expected if we were to proceed. Jonathan had even sent us some photos of some little snags which he had found and assured us would be sorted if we went ahead thus nothing was hidden or left for us to find unexpectedly. We attended the next day and Jonathan had arranged a point of contact for us if we decided to view in person as he was day off. We looked around the vehicle by ourselves and then met Nikki Sykes who arranged for the motorhome to be taken into the showroom by another knowledgable male who’s name escapes me but who spent a considerable amount of time and patience with us showing us how everything worked like the self levelling, air con and WiFi to name a few things. We were happy with everything and paid a deposit and then agreed a collection date convenient with us. I was kept fully up to date over the next 2 weeks leading up to my collection date including details about the mot and habitation checks etc. On collection day we were again showed how everything works and special mention needs to go to Terry who explained everything in great detail and was again friendly polite and extremely knowledgable. He went over things several times until both my wife and I were happy. Final details were smoothed out by Jonathan who quickly had the motorhome in for a new WiFi system to be fitted as we found the router was missing when we were looking around, which again was resolved with no quibble or issue. We thankfully had taken Jonathan’s advice to stay over on collection day so filled our day enjoying the facilities including swimming pool and sauna but again was kept updated by Jonathan as the WiFi issue was resolved through the workshop. All in all an excellent seamless experience from initially making an enquiry right up to us collecting and settling down for the night in our new to us Roller Team Pegaso where all the Brownhills staff we encountered from sales, service, reception staff, cafe, part shop and security were excellent. Now on to enjoying numerous years of worry free motorhome travelling as we have a 3yr mechanical and habitation warranty with the cam belt and water pump also changed prior to collection and 3 yrs worth of uk and European breakdown, thanks Jonathan and all at Brownhills, Jason and Joanne.

On our second visit to Brownhills to see a particular model motorhome, we experienced very poor customer service and ended up walking away very dissatisfied. Normally not one to write in to complain, I felt strongly enough about it to email the Sales Manager. Jon was brilliant with his response to us and asked for the chance to remedy what went wrong. He put us in touch with Joe Brent and we arranged a 3rd visit. This was a very different experience, so much so we ended up buying a brand new motorhome and collected it a couple of weeks later. Joe was down to earth and there was no pressured sales pitch. Great person to deal with and I wouldn’t hesitate to recommend him to any potential buyers. Thanks Joe

On the day of the handover, an engineer spent about 2 hours with us and showed us absolutely everything. They had connected gas up to show us the gas heating/hot water working plus the gas stove, has never happened to us before buying a motorhome. Plus they recommended that we stay the night and sleep in the motorhome and the following morning we could go back to the engineer for clarification on how things work or with any problems that occurred during camping for the night. Really great customer service.

I recently purchased a Rapido 696F from Brownhills and couldn’t be more impressed with the service I received. Andrew Cantrell, my sales contact, was excellent throughout—professional, clear, and genuinely helpful. He made the buying process smooth and stress-free. A special mention goes to technician Clive Rawlings, who gave an outstanding walkthrough of the motorhome. He explained every detail with patience and precision, making sure I understood how to operate all the systems confidently. His technical knowledge and clear communication were invaluable. The handover by Steve Smith was the perfect final touch—thorough, well-paced, and reassuring. Steve made sure everything was in order and that I was fully comfortable before driving away. Thanks to the entire Brownhills team for making this a truly positive experience. Highly recommended!

Just bought our first motorhome from Brownhills and from start to finish the experience was outstanding, John was fantastic from start to finish including aftersale and Clive did the most thorough handover ever. We are so delighted with our motorhone and just about to go out for a second holiday. We can't recommend them enough. Thankyou

Jordan and the rest of the Brownhills team were exceptional from start to finish. Jordan provided you tube videos showing me everything I wanted ahead of our appointment and was there to answer everything else on the day. We would highly recommend Brownhills!