We visited Brownhills site in Newark possibly looking for a late second hand Rapido. We ended up buying a new one. The part exchange price just about worked for us, this was helped by the additional sales discount against new Motorhomes. We found our salesman Jonathan to not only be very knowledgeable but very polite and not pushy at all. The complete experience was excellent from start to finish.

We purchased a new Adria Compact DL from Brownhills mid October part exchanging our Adria Twin. The whole experience from viewing, order to handover was relaxed and at no time did we feel pressurised into the purchase. Jonathon (sales exec) was very helpful and kept us fully informed throughout the process. Handover went extremely smoothly, although there was a software issue with the Adaptive Cruise Control which resulted in a further visit to resolve. All companies have "issues" but the measure of a company is how they deal with those issues. All I can say is Alex in Post Handover kept us fully updated until the problem was solved. Never felt as if I had to chase to find out what was happening. All good, and more than happy to recommend Brownhills.

What a breath of fresh air.... This is your one stop shop to purchase a motorhome when you're new to this activity like we were. We called in to Brownhills Motorhomes about 3 months ago and we were met by Mat, who listened to our list of wishes and offered great advice on what would best suit our long list of needs. We quickly realised that this was a big purchase which needed more investigation and time to see what options were available. We went to NEC and met Mat again on the Brownhills Stand, once again he offered advise and spent time with us, however still no further forward. We then found ourselves drawn back to Brownhills Motorhomes, mainly because of their vast stock and friendly / helpful, but never 'pushy' approach. We were then helped by Shaun, who was again patient and professional in helping us make the final decision. Move on a further 3 weeks and we collected our new Adria Campervan at the weekend and again Shaun was fantastic, along with Steve Smith who did a brilliantly informative handover. I cannot recommend Brownhills Motorhomes and their dedicated staff highly enough, who made the entire process of buying our first 'home' on wheels a total pleasure.

Buying our first camper-van was a big moment for us, especially as I was using money left to me by my mum, so choosing the right company really mattered. From the moment we first contacted Brownhills, we felt completely at ease. There was no pressure at any point, just genuine care and patience while we took the time we needed to look at the van we were interested in. Jonathan looked after us throughout the process and his approach made everything feel safe and straightforward. The customer service truly feels like the kind you don’t often see any more — thoughtful, steady and clearly focused on long-term trust rather than quick sales. It starts from reception with two lovely ladies greeting you as you arrive, to each staff member who are so friendly and welcoming. We had arranged on the day of collection, a handover with Clive who was exceptional. He came across like a kind, knowledgeable mentor, making sure we felt confident before setting off. We stayed overnight on site, a service they offer free of charge, and even then, both Clive and Jonathan were readily available if we needed help. We did end up needing to call on them a couple of times, and nothing was ever too much trouble. After we drove away, the support hasn’t stopped. We’ve made a few follow-up calls and each time they’ve been immediately helpful and reassuring. The whole experience has been superb, and I honestly couldn’t recommend Brownhills, Jonathan and Clive highly enough. Thank you. Cannot wait for our adventures to begin

Although Brownhills are a large company they seem to manage to retain a small family business level of attention! Everyone we came into contact with, were very friendly and helpful, I was pleasantly surprised with deal I was offered in part exchange , that actually exceeded what I was expecting! When it comes to warranty this is normally what let’s companies down , but there again I emailed about a blind I was not happy with , and got an immediate reply “ No problem one has been ordered “ I would definitely recommend anyone to give Brownhills a look before buying elsewhere!

The overall service was fantastic from making the initial enquiry to picking up our CV40. Joe Brent was our salesman. He was the best honest, understanding and above all enthusiastic not just about their vans but about us and how we are going to use our new camper! The time spent being shown how things work inside is so worthwhile and nothing is too much trouble the poor guy cliff who showed us round ours we asked so many questions he just showed us and then showed us again. It’s definitely worth staying there for the night with your new van so you get the first night out the way with how things work and if any issues come up they are swiftly dealt with the next morning. We can’t recommend enough. Even after sales communication is fantastic.

We made initial enquiries at the NEC caravan and Motorhome show where our sales executive Jonathan was very professional, helpful and friendly. He came up with a great deal for us with the part exchange of our Motorhome. We made the decision there and then to proceed with the purchase. A handover date was set and we were kept fully informed in respect of the preparation of our new van. On handover day, we were greeted by the friendly reception staff and asked to wait in the waiting area. Jonathan came over within a couple of minutes and explained the process. We went for a coffee and breakfast in their lovely cafe whilst our appraisal on our existing van took place. Once back in showroom we were introduced to Terry who undertook our handover for the new van. Terry was very informative, knowledgeable and extremely pleasant throughout. We then stayed the night in their facility and Steve came round the next morning to check if we had any queries. All staff are extremely friendly, knowledgeable and helpful and we would not hesitate to recommend Brownhills.

Fantastic customer service, especially from Joe and Clive. Overall a pleasure to do business with and will definitely be a repeat customer.

Jonathan has been outstanding throughout the sale , always keeping us informed and always willing to help, also Terry was great and professional on the hand over the whole thing was painless

Easy no pressure purchase of Elddis camper van. Nice sales team good px given. One issue on pick up (pop top lock on one side broken), which could not be fixed there and then so booked in for fix the week after. A few issues about booking which required an escalation, however this was then promptly resolved (van picked up and dropped off with full tank of fuel. Although early days, I would recommend Brownhills and also recommend an Elddis camper van which looks like it is good quality fit out and drives very well (Autoquest cv80)